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Taxpayer Service Information Trainee

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Taxpayer Service Information Trainee

Salary

$20.34 Hourly

Location

Dauphin County, PA

Job Type

Non-Civil Service Temporary Full-time

Job Number

N-2025-25883

Department

Department of Revenue

Division

RV Cstmr Exp Ctr Dir Stf

Opening Date

05/21/2025

Closing Date

6/19/2025 11:59 PM Eastern

Job Code

03875

Position Number

Multiple positions may be filled from this posting.

Union

AFSCME

Bargaining Unit

A1

Pay Group

ST04

Bureau / Division Code

00181600

Bureau / Division

Customer Experience Center Director's Staff

Worksite Address

1825 Stanley Drive or 393 Walnut Street

City

Harrisburg, Pennsylvania

Zip Code

17103 or 17128

Contact Name

Ashley Conrad

Contact Email

[email protected]

+ Description

+ Benefits

+ Questions

THE POSITION

Are you looking for an exciting career opportunity that not only enhances your skillset but also allows you to make a meaningful impact in your community? If you are passionate about helping others and have an interest in tax services, we have the perfect career path for you! The Department of Revenue is seeking motivated Taxpayer Service Information Trainees to participate in our Seasonal Tax Service Program! This is an opportunity to participate in formal, informal, and on-the-job training to develop the knowledge, skills, and experience necessary to assist taxpayers with the review, interpretation, and explanation of Pennsylvania State tax laws, rules, regulations, and procedures. If you are ready to embark upon a challenging, yet rewarding profession with the Commonwealth, we want to meet you!

DESCRIPTION OF WORK

As a Taxpayer Services and Information Trainee, you will learn the skills necessary to provide vital assistance by phone and email to taxpayers or their representatives with inquiries concerning Personal Income Tax, Sales Tax, Employer Withholding Tax, Corporation Tax, Miscellaneous Taxes, and the Property Tax/Rent Rebate Program. Inquiries will range in varying degrees of complexity, and will involve researching account information, reviewing tax laws and regulations, and consulting with supervisors or in-house experts as necessary to provide accurate and efficient responses. Excellent communication skills are essential in order to provide clear, detailed, and concise information to taxpayers regarding specific cases and scenarios. We are looking for candidates who possess a strong work ethic and consistent organizational skills, as well as the ability to develop and maintain effective working relationships. Individuals in these positions supplement the permanent workforce and have the potential to lead to permanent, full-time employment.

Work Schedule and Additional Information:

+ Temporary, full-time employment, running from approximately January through October 2025.

+ Work hours are 9: 00 AM to 5:00 PM, Monday - Friday, with a 30-minute lunch.

+ Worksite address is dependent on operational need and will be at either 1825 Stanley Drive, Harrisburg, PA 17103 OR 393 Walnut Street, Harrisburg, PA 17128.

+ Telework: You may have the opportunity to work from home (telework) part-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.

+ Salary: In some cases, the starting salary may be non-negotiable.

+ You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

+ Two (2) years of experience in the delivery of technical services and assistance to taxpayers or customers that involved the application of tax laws, rules, regulations, and procedures, and which included or was supplemented by one (1) year of direct public contact work ; or

+ An associate degree ; or

+ An equivalent combination of experience and training.

+ Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree.

Additional Requirements:

+ You must be able to perform essential job functions.

Legal Requirements:

+ This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.

How to Apply:

+ Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

+ If you are claiming education in your ans wers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

+ Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

+ Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

+ Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at [email protected] .

Telecommunications Relay Service (TRS):

+ 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

#CWOPA

Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !

See the total value of your benefits package by exploring ourbenefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance

We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.

*Eligibility rules apply.

01

Do you possess one or more years of full-time direct public contact work?

+ Yes

+ No

02

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

03

How many years of full-time experience in the delivery of technical services and assistance to taxpayers or customers that involved the application of tax laws, rules, regulations, and procedures do you possess?

+ 2 years or more

+ 1 but less than 2 years

+ Less than 1 year

+ None

04

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

05

How much college coursework have you completed? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.org (”www.naces.org”target=_blank”) and clicking the Evaluation Services Link.

For additional information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

+ A conferred associate's degree or higher

+ 60 credits or more

+ 30 but less than 60 credits

+ Less than 30 credits

+ None

06

If you currently do not have a conferred associate's degree or higher, are you within 3 months of possessing one? Y/N If yes, what date do you expect to receive your degree?

Required Question

Employer

Commonwealth of Pennsylvania

Address

613 North Street

Harrisburg, Pennsylvania, 17120

Website

http://www.employment.pa.gov