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Revenue Agent 1

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Revenue Agent 1

Salary

$40,289.60 - $58,988.80 Annually

Location

State of Iowa - Remote, IA

Job Type

Full-time

Job Number

25-03350

Agency

625 Iowa Department of Revenue

Division

Alcohol & Tax Operations Division

Opening Date

06/03/2025

Closing Date

6/15/2025 11:59 PM Central

LinkedIn Tag

#LI-POST

Point of Contact

[email protected]

+ Description

+ Benefits

+ Questions

Job Description

The Iowa Department of Revenue’s Alcohol & Tax Operations Division is currently seeking aRevenue Agent 1.The Operations Division functions as the central hub for both alcohol and tax-related processes and procedures. This division is responsible for administering the transportation and distribution of wholesale alcoholic liquor to more than 2,000 privately-owned retailers across Iowa, ensuring they are delivered on time and in good condition. Additionally, this division manages tax documents, payments and mail, as well as offering invaluable assistance to taxpayers for filing requirements and procedures.

In this position you will be responsible for:

+ Assisting customers in meeting their tax obligations by answering questions via telephone, as well as directing customers online and to other resources

+ Through the use of manual dialing or the use of an outbound calling campaign contact taxpayers by phone to secure payments on accounts where the taxpayer has a past due tax liability, using excellent verbal communication skills and attentive listening skills.

+ Uses Negotiation techniques to resolve taxpayers accounts in a timely manner.

+ Providing customers with exceptional customer service in a call center environment

+ Covering standard call center hours of Monday - Friday, 8:00 AM - 4:30 PM

Preference will be given to candidates with experience in the following:

+ Experience working in a call center environment

+ Detailed experience in Collections, with negotiation and listening skills.

+ Experience in providing customers information about various tax types.

+ Demonstrated experience with related work that requires attention to detail.

+ Detailed experience and knowledge with IMPACT, GovConnectIowa, Genesys Cloud, Business Objects, Google products, Microsoft office and approved various Internet sites

Job Specific Competencies:

+ Negotiation skills- Using tools at your disposal to reach a compromise that would satisfy both parties with win-win solutions.

+ Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

+ Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

+ Deductive/Inductive Reasoning- Apply general rules to specific problems to produce answers that make sense and combine pieces of information to form general rules or conclusions.

+ Customer and Personal Service- Principles and processes for providing customer and personal service. This includes customer needs assessment, meeting quality standards for services, and evaluating customer satisfaction.

Employer Highlights:

The Iowa Department of Revenue is a well-respected employer. We are focused on providing excellent customer service, while offering a wonderful team atmosphere, work-life balance, free parking, and casual attire. We offer a flexible working environment and opportunities to work from home with the ability to work from anywhere in the State of Iowa as long as it is your primary residence. We have a great total compensation package for all of our full-time employees, including:

+ Iowa Public Employees' Retirement System (IPERS)

+ Retirement Investors Club (RIC)

+ Flexible Working Environment- Work from Home Opportunities

+ Health, Dental and Vision Insurance

+ Vacation Leave

+ Sick Leave

+ Paid Holidays (9 days/year)

+ Flexible Spending Accounts

+ Life Insurance

+ Long-Term Disability Insurance

The mission of the Iowa Department of Revenue is to serve Iowans through the responsible collection and generation of revenue to support the public good. If you’re looking for a career with an organization that values its employees and customers, you’ve come to the right place.

Effective July 1st, 2025, all Department of Revenue staff and their household will not be able to play any Iowa Lottery games.

Applicants must live within the State of Iowa to qualify for this position.

Minimum Qualification Requirements

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

1) Two years of full-time work experience in bill or account collections.

2) A combination of a total of two years of education and full-time experience (as described in number one), where thirty semester hours of accredited college or university course work equals one year of full-time experience.

3) Current, continuous experience in the state executive branch that includes one year of full-time work in bill or account collections

For additional information, please click on thislink to view the job description. (https://das.iowa.gov/sites/default/files/hr/documents/class\_and\_pay/JobClassDescriptions/RevenueAgent1-00354.pdf)

Additional Qualification Requirements

Some positions in this class may require an applicant to have the ability to pass a background investigation.

Travel may be required for positions in this class. Employees must arrange transportation to and from assigned work areas.

Why Choose the State of Iowa?

At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice.

Our Robust Benefits Package Includes:

Competitive Compensation:

Enjoy a competitive salary that reflects directly on your skills and expertise.

Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator (https://das.iowa.gov/media/3773/download?inline) .Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.

Health and Wellness:

Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.

Retirement Planning:

We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS (https://ipers.org/members) .

Paid Time Off:

Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.

Professional Development:

Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.

Employee Assistance Program (EAP):

We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.

Diversity and Inclusion:

Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.

Join Us - Elevate Your Career:

Ready to elevate your career with the State of Iowa?Click here (https://iowa.attract.neogov.com/recruitment/p/benefits) to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!

01

Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

+ Yes - I understand and agree.

+ No

02

PLEASE READ CAREFULLY

Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?

+ No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

+ Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

03

How many years do you have of full-time work experience in bill or account collections?

+ No experience in the identified areas

+ Less than one year of experience in the identified areas

+ One year to less than two years of experience in the identified areas

+ Two years or more years of experience in the identified areas

+ Not applicable

04

Do you have a total of two years of education and full-time experience in bill or account collections), where thirty semester hours of accredited college or university course work equals one year of full-time experience?

+ Yes - I have a total of two years of education and full-time experience in bill or account collections), where thirty semester hours of accredited college or university course work equals one year of full-time experience

+ I do not have a total of two years of education and full-time experience in bill or account collections), where thirty semester hours of accredited college or university course work equals one year of full-time experience

05

Are you a current State of Iowa employee? IF YES - Do you have current, continuous experience in the state executive branch that includes one year of full-time work in bill or account collections?

+ I am not a current State of Iowa employee

+ I am a current State of Iowa employee AND DO HAVE current, continuous experience in the state executive branch that includes one year of full-time work in bill or account collections

+ I am a current State of Iowa employee BUT DO NOT HAVE current, continuous experience in the state executive branch that includes one year of full-time work in bill or account collections

Required Question

Employer

State of Iowa

Agency

625 Iowa Department of Revenue

Address

Hoover State Office Building, 4th Floor

1305 E Walnut St

Des Moines, Iowa, 50319

Website

https://revenue.iowa.gov

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