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Summary You will serve as an IT SPECIALIST (INFOSEC) in the MISSION MANAGEMENT WORK CENTER, MISSION MANAGEMENT DIVISION INCIDENT HANDLING, CURRENT OPERATIONS DEPARTMENT, OPERATIONS DIRECTORATE of NAVY CYBER DEFENSE OPERATIONS COMMAND. This position is a DoD Cyber Excepted Service (CES) personnel system position in the Excepted Service under 10 U.S.C. 1599f. Responsibilities You will serve as the Next Generation Enterprise Network (NGEN) Incident Handler, Navy Cyber Defense (NCD) Watch Analyst functioning as a subject matter expert in support of the Defensive Cyber Operations (DCO) of NGEN. You will coordinate the submission of Government Directed Actions and provide incident related quality assurance and network compliance for Joint level reporting requirements. You will perform trend analysis and reporting of service level agreement and service performance of Enterprise Services in support of contractor DCO services agreement compliance. You will perform ticket search utilizing applicable tools on existing tickets for identical problems. You will collaborate with subject matter experts of the NGEN contract for recommendations for a course of action to fix the problem or proposed solutions for potential problems. Requirements Conditions of Employment Qualifications Applicants must have directly applicable experience that demonstrates the possession of knowledge, skills, abilities, and competencies necessary for immediate success in the position. Qualifying experience may have been acquired in any public or private sector job, but will clearly demonstrate past experience in the application of the particular competencies or knowledge, skills and abilities necessary to successfully perform the duties of the position. Such experience is typically in or directly relates to the work of the position to be filled. You must have IT-related experience demonstrating each of the four competencies listed below: 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of experience demonstrating this competency include: Implementing environmental control measures and evaluating risk assessments. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Experience demonstrating this competency include: Advising customer feasibility and managing realistic expectations in resolving issues. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of experience demonstrating this competency include: Participating in meetings to identify findings, track and record progress for pending issues. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of experience demonstrating this competency include: Correlating problem tickets for recommendations and resolutions. In addition to my experience demonstrating the four competencies above, I have qualifying experience such as: -Experience identifying systemic and application specific security problems, tracking mitigating actions and evaluating security patch compliance. -Experience reviewing detailed analysis of network incident data for reportable significance. -Experience coordinating and tracking the process of all network attacks and intrusions from detection to resolution. -Experience utilizing computer related operating systems, hardware systems, and network applications and devices, such inspection firewalls, routers, and switches or similar devices. This position is within the Work Category PROFESSIONAL at Work Level FULL PERFORMANCE, Series and Grade GG-2210-12. Additional qualifications information can be found from the following Department of Defense website: https://dodcio.defense.gov/Cyber-Workforce/CES.aspx Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. Education Additional Information This position is a DoD Cyber Excepted Service (CES) personnel system position in the Excepted Service under 10 U.S.C. 1599f. Additional vacancies may be filled by this announcement. A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments. This position may require shift work at any time which might include days, evenings weekends and holidays. This position may be subject to recall or ordered to remain at place of duty during periods of emergencies, natural disasters, staff shortages and other unanticipated work interruptions or closures. Military Spouse Preference applicants will be placed at the highest grade for which they have applied and are determined Best Qualified (BQ). A BQ military spouse possesses knowledge, skills, abilities, and competencies comparable to others who meet the competitive referral criteria for the specific position. PPP applicants will be placed at the FPL, if determined Well Qualified (WQ). To receive priority consideration, the FPL must be the same grade level or equivalent of the retained grade or the grade held immediately prior to separation. Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at: http://www.secnav.navy.mil/donhr/Documents/CivilianJobs/FedCivAnnuitants.pdf This position is in the excepted service and does not confer competitive status. The Cyber Interagency Transfer Authority (CITA) permits movement of CES employees appointed under Section 1599f of Title 10 U.S.C. and excepted service employees appointed under Schedule A, Section 213.3106(b)(11) of Title 5 CFR, info cyber workforce positions in the competitive service and movement of competitive service employees into DoD Cyber Workforce positions within the Military Departments and Defense Agencies. In accordance with DoDI 1400.25, Volume 3005, Section 3.15, all employees newly appointed to a CES position will serve a 3-year probationary period. Permanent and term employees currently serving in a probationary period in the competitive service or a probationary or trial period in the excepted service will complete the period as prescribed in their original conditions of employment in the new CES position if they transfer without a break in service or are promoted, demoted, or reassigned to a CES position.