• Operations Supervisor- Florence Center

    ASM Global (Florence, SC)


    POSITION: Operations Supervisor

     

    DEPARTMENT: Operations

     

    REPORTS TO: Senior Event Manager

     

    FSLA STATUS: Exempt, Salaried

    LEGENDS & ASM GLOBAL

    Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering an end-to-end solution across all areas of venue operations and revenue generation for many of the world’s most iconic brands and venues.

     

    Legends brings a 360-degree, data-driven approach across planning, sales, partnerships, hospitality, and merchandise, working with top-tier clients to deliver exceptional experiences.

     

    ASM Global, the world leader in venue management and live event production, oversees 400+ arenas, stadiums, convention/exhibition centers, and performing arts venues globally.

     

    Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

    THE ROLE

    The Operations Supervisor is responsible for the daily activities required to run, maintain, and service the facility and/or the events by performing the following duties personally or through delegation to stagehands and conversion hands.

    Essential Duties and Responsibilities

    + In coordination with the Senior Events Manager, the Operations Supervisor will create, plan, and implement all normal and necessary quality control documents

    + Assist in supervising and scheduling all aspects of operations, including production, technical, audiovisual, and custodial services.

    + Serve as the lead person responsible for conversions on setups and changeovers

    + Meet with clients and vendors on behalf of the organization and communicate needs on their behalf.

    + Implement facility rules, regulation policies and procedures.

    + Anticipate problems and appropriate solutions. Investigate, analyze, and resolve operational problems and complaints.

    + Provide clear, concise, and timely communication of directives to other departments.

    + Ensure that Operations Department receives pertinent information for most effective use of the facility and staffing.

    + Report irregularities, discrepancies, damage or loss of property or any other safety concerns to the manager

    + Assure facility readiness and smooth operation of events.

    + Serve as Manager on Duty as required.

    SUPERVISORY RESPONSIBILITIES

    Carries out supervisory responsibilities in accordance with all Legends & ASM policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

    QUALIFICATIONS

    To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience

    + Associate degree from a technical college

    + Or a minimum of two (2) years in public assembly industry in as a maintenance, production, or audiovisual staff; or equivalent combination of education and experience.

    Skills and Abilities

    + Excellent organizational skills

    + Ability to think, work, and operate independently

    + Ability to prioritize and to handle multiple projects simultaneously.

    + Problem solving skills including but not limited to conflict resolution, troubleshooting technical and facility services, and emergency response

    + Good written, verbal, and interpersonal skills required; ability to interact at all levels of staffing, including management.

    + Ability to effectively work with and lead staff.

    + Strong customer service skills

    + Professional presentation, appearance, and work ethic

    COMPENSATION

    Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

    WORKING CONDITIONS

    PHYSICAL DEMANDS

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    NOTE:

    The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

     

    Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor