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Company Overview

Firestone Airide, specializes in air spring manufacturing and technology with a history of more than 80 years of research and development on technologically advanced air springs for the global marketplace. Firestone engineers air springs and related products for commercial trucks and trailers, cars, sport utility vehicles, light trucks, mini vans, motor homes, buses, agricultural equipment, rail and industrial applications.

Job Category

Customer Support

Position Summary

This role supports sales and engineering to field technical and application questions related to the installation, usage, and troubleshooting of Firestone’s This role supports sales and engineering to field technical and application questions related to the installation, usage, and troubleshooting of Firestone’s air helper springs and onboard control systems. This role will also act as a liaison between customer service, sales, and engineering to execute technical updates and identify warranty related issues.

This role is an onsite, call center-based customer support function located in Dyersburg, TN. The position will focus mainly on warranty related inquiries that supports both direct and non-direct accounts, as well as end consumers and users.

Responsibilities

+ Salesforce, LiveVox, Microsoft Office (Word, PowerPoint, Excel, and Outlook), SAP experience preferred

+ 2-4 years minimum of technical/customer service experience desired

+ Must be able to work independently and multi-task a balanced workflow

+ Must be able to communicate effectively to audiences that may require technical explanation and interpretation related to installation, troubleshooting, features and benefits, and usage of the product offering

+ Must be able to handle and manage high call & email volumes

+ A technical background is preferred due to the nature of the product offering

+ Candidates must already be located within a commutable distance to the Dyersburg, TN area

+ Candidates must be available between 8-5pm

Minimum Qualifications

Typically requires an Associate’s degree and a minimum of 2 years of related experience or a bachelor’s degree and relevant experience; or an advanced degree without experience; or equivalent work experience

What we offer

At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality”, for that, we offer you more than just a competitive compensation; we will provide you:

+ A supportive and engaging onboarding experience to ensure a smooth transition into our team.

+ The opportunity to develop and grow, through training and regular mentorship.

+ Corporate Social Responsibility activities.

+ A truly global, dynamic and challenging work environment.

+ Agility and work/life effectiveness and your long-term well-being.

+ A diverse and inclusive team.

_Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law._

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.