• Child Support Service Center Operations Manager

    MyFlorida (Melbourne, FL)


    CHILD SUPPORT SERVICE CENTER OPERATIONS MANAGER - 73005132

    Date: Jun 2, 2025

     

    The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce\_operations/human\_resource\_management/for\_job\_applicants/e\_verify) .

     

    Requisition No: 854182

     

    Agency: Department of Revenue

     

    Working Title: CHILD SUPPORT SERVICE CENTER OPERATIONS MANAGER - 73005132

     

    Pay Plan: SES

     

    Position Number: 73005132

     

    Salary: $56,331.00 - $123,296.40 / annually

     

    Posting Closing Date: 06/16/2025

     

    Total Compensation Estimator Tool (https://compcalculator.myflorida.com/)

     

    Florida Department of Revenue

     

    Child Support Program

     

    Child Support Service Center Operations Manager (Financial Manager II) - SES

     

    Melbourne

     

    This is an Internal Agency Advertisement

     

    The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability.To learn more about the Department of Revenue’s excellent array of benefits, including career training , tuition waivers, paid vacations, insurance, and retirement programs, visit our website (https://floridarevenue.com/sites/careers/SitePages/Home.aspx) .

    JOB SUMMARY:

    This position manages a team of 3 highly qualified team members and has leadership responsibility for 45 positions serving Brevard County. If you enjoy working with teams, data and problem solving, this may be the position for you. Your duties would include:

     

    + Providing leadership and direction to service center team members to ensure the operation of the service center remains within the guidelines of the Department's policies, procedure, mission and values.

    + Working with Region Manager to develop, implement, and monitor operational plans that align with and support the Program's strategic initiatives.

    + Align resources throughout the service center to support initiatives.

    + Communicate the strategic planning process to managers and team members so that all levels understand the benefits derived from focused strategic initiatives to achieve the top performance for the customers served.

    MINIMUM REQUIREMENTS:

    + Currently employed with the Florida Department of Revenue.

    + Two years of supervisory experience to include motivating, mentoring, developing and directing team members.

    + Two years of managing operations, to include planning, organizing, reviewing performance data, coordinating staff work, setting unit performance goals and budgeting.

    + Two years of experience performing personnel management functions such as recruitment, performance reviews, professional development and corrective actions.

    + Two years of experience building positive relationships with staff, external partners and customers.

    + Two years of experience communicating through a variety of methods (report writing, public speaking, presentations) to a diverse internal and external audience.

    SPECIAL NOTES:

    + This role is eligible for telework after you complete required training and reach an acceptable level of proficiency.

     

    SALARY: $56,331.00 - $123,296.40

    BENEFITS:

    Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

    ADDITIONAL INFORMATION YOU NEED TO KNOW

    CONTACT INFORMATION: David Gillen, (321) 347-3095,[email protected]

     

    SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

     

    CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

     

    CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

     

    REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hireor promotionunless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov .

     

    The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

     

    Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

     

    The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

    Location:

    MELBOURNE, FL, US, 32940 MELBOURNE, FL, US, 32935 MELBOURNE, FL, US, 32901 MELBOURNE, FL, US, 32934 MELBOURNE, FL, US, 32904 MELBOURNE BEACH, FL, US, 32951 MELBOURNE, FL, US, 32907

     

    Nearest Major Market:Melbourne