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Summary This position is assigned to the Food and Beverage Division (MWR) Key West. The purpose of this position is to support the Duty Manager and/or Assistant Hospitality Director of the facility. In addition to regularly occurring bartending duties, this position leads a minimum of three bartenders and/or bar attendants. The minimum age for employment in this position is 21. Responsibilities Leads all bar staff on duty and coordinates bar coverage to ensure that service runs smoothly and customer service standards are adhered to. In addition, may provide instruction and guidance to food service workers that are servicing the bar area. Responsible for training and leading new staff working in the bar area. Responsible for ensuring that bar supplies/dry goods/fruits/mixers/purees are ordered and work area stays stocked. Assists in maintaining carbonation and beer systems. Prepares and serves all types of alcoholic and nonalcoholic beverages from a full service bar. Mixes a wide variety of drinks to order without following a recipe including complex, rare, or specialty items. Also responsible for inventing specialty drinks, making drink/menu suggestions for special events, and staying abreast of popular drink trends. Answer questions about facilities and menus and makes suggestions on food and beverage selections. From arrival to departure, ensure guests are attended to promptly and addresses any customer service issues that arise in/around the bar area. Sets up and breaks down the bar area or oversee those carrying out the assigned tasks. Also responsible for directing the cleaning of the directly adjacent seating area and equipment. Handles cash and responsible for own change fund. Also responsible for handling credit card information in a confidential manner. Responsible for training and leading new staff working in the bar area. Assists in taking inventory and maintaining records. Washes bar equipment, glassware, and utensils. May perform other sanitation duties within assigned work area as required or direct others in sanitation duties. Performs other related duties as assigned. Requirements Conditions of Employment Qualifications In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities, to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities, as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience. All non-government positions identified on your resume must include complete address and to and from dates. Government positions must include pay plan, series, grade, to and from dates and address of the agency/organization. One year of specialized experience directly related to the duties described above. Qualifying experience must have been equivalent to the next lower level in the normal line of progression. Specialized experience must demonstrate the following: Skill to perform duties with several steps and use independent judgment in the performance of non-sequential tasks. Concentration is required to manage competing tasks, manage multiple orders/tables, and to process the constant flow of information and requests with competing and/or changing priorities. In depth understanding of common sanitation procedures and food handling to prevent contamination. Basic knowledge of food preparation and a comprehensive knowledge of all menus used in the facility. Knowledge gained through pertinent job experience enabling the incumbent to be highly skilled at serving beverages including specialty drinks, assist with food service set-up/breakdown, and demonstrate outstanding customer service skills. Must possess two years of work related experience in bar operation with a minimum of one year documented leader or supervisory experience as a full-service bartender, measuring, mixing and serving a wide variety of alcoholic and nonalcoholic beverages in a full range bar. Knowledge, skill, and ability to lead and train bartenders and bar attendants in proper drink making techniques, customer service, and food handling procedures. Ability to build and sustain a positive rapport with customers, co-workers, and management. Must be able to give and receive feedback regarding performance with tact and professionalism. Ability and willingness to follow directions and carry out tasks with little to no supervision. Demonstrate good decision making skills when presented with customer service issues, including and managing conflicting tasks or information. Must be able to understand, apply, and enforce existing regulations regarding patron use of the activity and/or facility. Must have the ability to deal effectively with various members of the public, including de-escalating negative or highly charged interactions with upset, stressed, and/or intoxicated customers. Must be able to react spontaneously and to make sound decisions often in loud, constricted and heavily trafficked areas with continuous disruptions and distractions. Ability to take orders and answer questions from customers, over the phone and in person. Ability to handle cash, perform arithmetic and confidentially process credit card information. Ability to read and write standard American English is required. Ability to communicate effectively both orally and in writing using standard American English is required. V. PHYSICAL EFFORTS Work involves moderate to heavy physical effort such as frequently lifting or moving objects weighing up to 30 pounds, constantly standing and walking, and occasionally lifting up to 45 pounds. Frequent standing, bending, and lifting is required. Often exerts physical effort in controlling and carrying equipment via pushing and pulling. VI. WORKING CONDITIONS Work areas are often noisy and congested. Workers are exposed to minor cuts, bruises, and burns. There is danger of tripping or slipping on wet floors. Workers are exposed to a variety of weather elements when working at outdoor venues/events. Workers can be exposed to loud music for several hours at a time. VII. OTHER REQUIREMENTS Must be able to work varied work schedules to include evenings, weekends, holidays, and split shifts. Subject to recall. Must successfully complete food handlers, cash handling, and CARES training on an annual basis. Must pass a NACI background check as required by installation security. You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. As part of the application process, you must complete and submit an occupational questionnaire and your RESUME MUST SUPPORT AND VALIDATE YOUR ANSWERS or you may be removed from consideration. ONLY THE MOST HIGHLY QUALIFIED CANDIDATES WILL BE REFERRED. IF MANAGEMENT DOES NOT WISH TO SELECT A HIGHLY QUALIFIED CANDIDATE, THEY MAY REQUEST A REFERRAL LIST INCLUDING WELL OR QUALIFIED APPLICANTS. Please follow all instructions carefully. Errors or omissions may affect your rating and/or appointment eligibility. PLEASE READ THIS VACANCY ANNOUNCEMENT IN ITS ENTIRETY TO ENSURE ALL REQUIREMENTS ARE ADDRESSED IN YOUR APPLICATION PACKAGE. KEY REQUIREMENTS/CONDITIONS OF EMPLOYMENT Males must be registered or exempt from Selective Service. https://www.sss.gov/register/ Selectee must be determined suitable for federal employment. Selectee may be required to successfully complete a probationary period. Selectee is required to participate in the direct deposit pay program. Social Security Card is required. Satisfactorily complete an employment verification (E-VERIFY) check. A favorable background is a requirement of this position. Failure to obtain and maintain a favorable background may result in the withdrawal of the position offer or removal. NOTE: Applicants have the ability to perform an E-Verify Self Check to confirm employment eligibility at http://www.uscis.gov/mye-verify/self-check. Although a Self-Check is not mandatory, it can be a useful tool for applicants to find out if there is a problem with their employment eligibility records and resolve any issues before taking a job. Education This position does not have a positive education requirement. Additional Information The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working for our TEAM include but are not limited to: Comprehensive benefits package (medical, dental, life insurance, spouse & dependent life insurance, long-term disability, retirement, and 401(k) savings plan, annual and sick leave, tuition reimbursement, etc.). Stability of Federal Civilian Service People with passion for doing work that matters Quality of Work Life Balance Some positions have special requirements- Position is a non-critical, sensitive, position requiring access to IT II system and/or access to PII. An access National Agency Check investigation (ANACI) is required via the SF 86 security form.- Required to submit a Financial Disclosure Statement, OGE-450. Executive Branch Personnel Confidential Financial Disclosure Report upon entering the position and annually, in accordance with DoD Directive 5500-7R, Joint Ethics Regulation, dated 23 March 2006.- Salary is dependent on experience and/or education.- For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes. This announcement may be used to fill additional vacancies within 90 days of closing date. The Department of the Navy (DON) is an Equal Employment Opportunity Employer. Applicants are assured of equal consideration regardless of race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. This agency provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodations should email their request to [email protected] to ensure proper consideration is given. The decision on granting reasonable accommodation will be on a case-by-case basis. This activity is a Drug-Free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Sailors, their family members, and all other customers have a right to a reliable and productive Federal workforce.