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Req #: 245453

Department: HOUSING & FOOD SERVICES (HFS)

Posting Date: 06/02/2025

Closing Info:

Closes On 06/15/2025

Salary: $6360 per month

Limited Recruitment:

Other

Limited Recruitment Other: **Open to current HFS employees only**

Shift: Evening Shift

Notes:

As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here. ( https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-professional-staff-librarians-academic-contract-covered-exempt-20250130-a11y.pdf)

Please note that this position has been re-posted. If you have already submitted your application, you need not submit it again, as it has already been received.

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty.

Housing & Food Services (HFS) has an outstanding opportunity for a **Manager of Markets- UW Dining** to manage the operational and financial performance of District Market Alder and Husky Grind Cafe on the UW campus.

RESPONSIBILITIES

55% Leadership

• Ensures that staff members understand the vision, values and priorities of the Department and that work within the unit is in alignment.

• Promotes and ensures a culture that focuses on the practice of excellent customer service.

• Supervises the work completed by direct reports, ensuring appropriate productivity, quality, customer service and adherence to UW and departmental policies and procedures.

• Maintains visibility and accessibility with customers, building managers and staff members (during meal period 90% on floor, 10% in office).

• Monitors attendance and adjusts staffing to meet daily production needs.

• Ensures that unit work complies with all contracts, policies and procedures applicable to the operation.

• Interviews and selects staff, and ensures staff are on-boarded to the work unit and attend required HFS and UW required training.

• Trains and monitors performance in unit safety, payment process, customer service and food safety.

• Provides guidance to direct report(s) on requirements and/or opportunities for learning and professional development.

• Prepares and conducts ongoing and timely performance appraisals for all employees, providing proper performance-based feedback.

• Consults appropriately with HFS Human Resources to ensure that UW, HFS and bargaining unit policies, guidelines are followed in administering progressive, corrective action principles and union contracts are followed in addressing employee performance problems.

• Identifies and utilizes multiple venues for soliciting customer feedback and responds to complaints, questions and special requests.

• Monitors compliance with established marketing standards and promotions, and take corrective action when necessary.

• Effective presentation skills that demonstrate preparation, research and delivery that are scaled for small, large and diverse groups.

35% Operations and Customer Service

• Direct staff on unit operation policies and procedures.

• Develop the business plan, processes, procedures and budget in collaboration with Food Services leadership.

• Schedules employees to ensure proper staffing levels are maintained to meet customer service standards.

• Identify and recommend strategies for introducing, promoting and evaluating new product lines.

• Conducts in-service training as needed on unit safety, payment process, food safety, food/beverage preparation and customer service.

• Manage the inventory from ordering to utilization, including purchasing, receipt, storage, production, display, sale and serves as primary contact for vendors.

• Establish and maintain proper controls over resources, including payment process, inventory and labor.

• Ensures that displays, freezers and prep and storage areas are in clean and orderly condition and meet health department standards.

• Establishes and ensures that inventory par levels are maintained to minimize waste; manage the documentation and disposal of waste.

• Identify and correct unsafe conditions; such as, poor equipment or work habits that might lead to an accident.

• Develops and maintains an ongoing cleaning schedule to ensure a consistent level of sanitation and cleanliness.

• Maintains security measures to prevent theft and vandalism.

• Prepares and submits required reports, including payroll, production and service records.

• Utilizes the Online Accident Reporting System (OARS) for every work accident and injury; notifying appropriate authorities and personnel.

• Work with students and student groups in planning special events.

5% Fiscal Management

• Monitors performance of products, services and programs and works collaboratively with vendors to make adjustments as necessary to meet established sales and service goals.

• Reviews daily sales, profit and loss, and other financial reports to identify sales and expense control opportunities, and takes action as needed.

• Ensures that there are appropriate controls on resources, including separation of controls between purchasing, receiving and counting inventory.

• Monitors and review reports, including financial statements, production records, staffing schedules and inquiries from the HFS Financial team.

• Develops and enforces policies and procedures for shrinkage control and loss prevention.

• Report on probable causes for budget variances or discrepancies and make adjustments.

5% CBORD

• Oversee CBORD FSS functions performed as part of normal business operations, including purchasing, inventory, transfers and service menus. This position may be required to perform some tasks directly while reviewing or approving work delegated to staff.

• Ensure unit staff are properly trained on using CBORD FSS system by referring them to Dining Systems for training, as well as providing ongoing guidance and feedback.

• Use CBORD FSS reporting functions to monitor unit performance by reviewing key metrics related to purchasing, inventory, menu mix and costing. Notify Dining Systems of suspected errors or issues.

Supervision

Manages, supervises and evaluates multiple levels of classified employees and student staff.

IMPACT TO THE UNIVERSITY

Units offer convenience to campus community for quick refreshments and grab-and-go meals.

POSITION COMPLEXITIES

Specific to Location. While the position is not expected to work all hours of operation, scheduling is to occur in such a way that there is leadership available to staff and customers throughout the hours of operation. In addition, the position is required to be present and visible during special University or HFS events that may occur in the evening and/or weekend.

REPORTS TO

General Manager

Requirements include:

• Bachelor’s degree in hospitality, business administration or related field.

• Minimum of two years of management experience in the food service industry.

• Excellent interpersonal, organizational, analytical, communication and problem-solving skills.

• Proficiency with Microsoft Office, including, Word, Excel, Outlook, PowerPoint and Project.

Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.

Desired:

• Experience in an area of college or university.

Conditions of Employment:

• A satisfactory outcome from the employment reference check processes and education verification.

• Possession of a Washington State Food Handler’s Card.

• ServSafe certification within three months of hire and maintenance of certification thereafter.

• Maintenance of a valid Washington State Driver’s License.

Application Process:

The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. **Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.**

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.