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The Account Reconciliation Operations Specialist is responsible for performing Customer and Internal Account reconciliations and meeting targeted service level agreements related to the same. This individual must be able to provide high quality production results, manage team workflow and resource alignment while meeting deadlines. This individual must possess a strong working knowledge of Deposit account transactions, aged item tracking, positive pay capabilities, as well as checking and general ledger reconciliation standards. This individual must have strong communication skills and must work well with both internal and external customers. This individual will perform account reconciliation, account distribution of supporting documentation, initiate return items on appropriate transactions, balance accounts and general ledgers, and relied upon to make accurate and appropriate adjusting transactions, when needed.

Major Responsibilities:

+ Manage monthly account reconciliation workload. Perform quarterly internal account reconciliations and oversee annual escheatment processing for internal accounts. Execute Quality Control reviews to ensure accurate documentation and adherence to policies and procedures. Communicate with business lines and account officers as needed for customer support and issue tracking.

+ Conduct pre-scrub and final account analysis routines for all customers subscribed to the service. Ensure that documentation and standard operating procedures comply with the most recent policy updates and regulations. Maintain compliance with regulatory requirements.

+ Train with team members on daily, weekly, and monthly functions including Positive Pay Exception, Corporate, Municipal, Internal Account Reconciliations, ACH segment of Federal Reserve Account Reconciliation, stop payment requests/reissues/voids for Money Orders and Treasurer Checks, as well as changes and rollout of new processes. Maintain proficiency in business line systems, applications, regulations, and industry standards. Ensure full compliance with the Bank’s Information Security Policies and Procedures regarding the distribution and communication of customer and bank information.

+ Possess technical knowledge and expertise with the Bank’s core deposit system functions and ancillary modules related to account reconciliation. Stay informed on core system releases and their impact on routine account reconciliation functions and capabilities. Ensure core processing routines are complete and accurate, and escalate issues to manager appropriately.

+ Perform related and unrelated duties as assigned by management. Work on special projects such as mergers, FDIC audits, Internal and External audits, BCM maintenance and testing, Process Improvement initiation and management. Assist management with Annual User Review and participate in Operations cross-training.

Problem solving & decision making:

Must demonstrate critical thinking, manage an independent workload, and have professional written and verbal skills. Consistently balance multiple assignments and priorities. Collaborate with team members and solve daily challenges. Strong organizational skills and manage tasks efficiently and accurately. Prioritize essential tasks. Perform related and unrelated duties as required.

Education and Experience

+ Bachelor’s degree or related knowledge/skills base gained through experience required

+ 3-6 years of bank operations experience required

+ Experience independently managing an efficient workflow

Skills and Knowledge:

+ Knowledge of deposit banking compliance issues and regulations.

+ Effective communication, organizational, writing, and interpersonal skills necessary.

+ Proficiency in FIS, Account Reconciliation software, and Microsoft Office Suite.

+ Attention to deadlines required.

+ Perform detailed customer and internal account reconciliations, ensuring accuracy and timeliness.

+ Manage and monitor team workflows, providing guidance and support to achieve productivity goals.

+ Maintain awareness and understanding of deposit account transactions, including aged items and returns.

+ Utilize positive pay capabilities and general ledger reconciliation processes.

+ Communicate effectively with internal teams and external customers, offering exceptional customer service.

+ Distribute account documentation appropriately and efficiently.

+ Initiate return items and perform balancing functions for accounts and general ledgers.

+ Make necessary adjusting transactions, demonstrating strong analytical skills.

+ Strong working knowledge of banking operations and procedures, with a focus on account reconciliation.

+ Exceptional organizational skills and meticulous attention to detail essential.

+ Ability to meet deadlines, manage workflows, and communicate clearly.

+ Experience with Microsoft Office and other relevant software.

+ High school diploma required; college degree preferred.

+ 3+ years of experience in a fast-paced banking environment beneficial.

At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us. We are proud to offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement.

Eastern Bank is an equal opportunity employer. All job applicants will be considered for employment without regard to race, color, religious creed, national origin, sex, sexual orientation, gender identity, genetic information, military service, age, ancestry, or disability.

At Eastern Bank, we are dedicated to building a diverse, equitable, inclusive and authentic workplace. If you’re excited about this role but your experience doesn’t fully align with every qualification, we still encourage you to apply! You may be just the right candidate for this position or others across the company. Our Recruitment team is waiting to chat with YOU.