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Job Summary

The Transplant Program Coordinator plays a vital role in supporting the daily operations, regulatory compliance, and patient coordination within a multi-organ transplant program. This position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced healthcare environment.

Essential functions

+ Manages and coordinates referrals from patients, providers and dialysis units including pre-screening for transplant evaluation eligibility.

+ Schedules evaluation/follow-up appointments and coordinates testing for potential transplant recipients/donors. Assists/follows through on all appointments.

+ Maintains patient evaluation schedule (in written or electronic) form, for the multidisciplinary team. Responsible to monitor/maintain physician/nurse/patient electronic schedule and compile/tabulate daily statistics for budget reporting purposes.

+ Accurately and professionally complete outpatient registrations, ensuring all patient information is collected and verified, including insurance details from patient ID cards.

+ Schedules patient tests, labs, and procedures, while assisting with patient communication regarding testing plans and sending appointment reminders via phone or letter.

+ Answer and triage departmental phone calls, prioritizing, redirecting, and providing information while maintaining an extensive knowledge base to efficiently manage patient inquiries and ensure timely care.

+ Perform chart review to coordinate testing/appointments.

+ Manages clinic operations for the multidisciplinary team, ensuring patients are evaluated/assessed from all required regulatory team members in a timely and efficient manner

+ In coordination with Living Donor Coordinator, manages the entire donor process from initial questionnaire receipt through and including two years of follow-up after donation per regulatory requirements.

+ Manage outside records for team review and scans into EPIC for Transplant Team access. Assembles/Maintains/Organizes Patient Education Materials.

+ Orders education materials as needed.

+ Maintains inactive chart storage process including database management.

+ Coordinate monthly HLA mailers and follow up with patients and dialysis units Responsible for day to day office operations including but not limited to, calendar management, supply purchasing, Selection Committee documentation, etc.

+ Writes and sends correspondence to patients, providers, and dialysis units notifying them about their patients as required by regulatory agencies.

+ Support compliance with CMS, UNOS, TJC, and other regulatory agencies. Support quality improvement initiatives using PDCA, Kaizen, or GEMBA methodologies.

+ Additional secretarial/clerical functions or special projects as assigned by Program Leadership.

Qualifications

Required

+ High School Diploma

Preferred

+ Associate’s degree Associate and/or bachelor’s degree in business and/or education background.

+ Proficient in Corewell Health systems; Outlook, Kronos, Epic and MS; Word, Excel, PowerPoint, and Internet applications.

+ One year of experience in healthcare setting.

How Corewell Health cares for you

+ Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here (https://careers.corewellhealth.org/us/en/benefits-new) .

+ On-demand pay program powered by Payactiv

+ Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

+ Optional identity theft protection, home and auto insurance, pet insurance

+ Traditional and Roth retirement options with service contribution and match savings

+ Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Medical Office Building West/East - 3535 W 13 Mile Road - Royal Oak

Department Name

Kidney Acquisition Center - Royal Oak

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

8:00 a.m. to 4:30 p.m.

Days Worked

Monday to Friday

Weekend Frequency

N/A

CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.