"Alerted.org

Position Overview:

We are hiring a full-time Office Assistant / Call Center Manager to help oversee office operations, manage customer interactions, and coordinate appointment scheduling. This role involves both administrative responsibilities and leadership in managing our incoming leads. The ideal candidate is organized, customer-focused, and tech-savvy, with excellent communication skills and leadership abilities.

Key Responsibilities:

+ Call Center & Scheduling:

+ Answer all inbound calls and make outbound calls to confirm appointments and follow up with customers.

+ Schedule and confirm appointments for potential clients.

+ Maintain and update the customer database with accurate information.

+ Ensure to meet weekly and monthly performance goals.

+ Office Administration:

+ Answer and manage a multi-line phone system professionally.

+ Provide administrative support to other office managers.

+ Maintain organized files, scan and upload documents, and handle clerical tasks such as filing, shredding etc.

+ Oversee showroom and office upkeep, including inventory management and stocking supplies.

+ Customer Service & Communication:

+ Communicate with homeowners and clients to provide updates and maintain positive relationships.

+ Resolve customer inquiries and conflicts in a professional and timely manner.

+ Manage sales representatives’ schedules and appointments.

Qualifications & Skills:

+ Experience:

+ 2+ years of office administration experience required.

+ 3+ years of customer service experience preferred.

+ Previous experience in a call center or managing a customer service team is a plus.

+ Experience in the construction or bathroom refinishing industry is a bonus.

+ Technical Skills:

+ Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).

+ Ability to learn and use new software quickly.

+ Other Skills & Requirements:

+ Excellent verbal and written communication skills.

+ Strong organizational skills and attention to detail.

+ Ability to multi-task and prioritize tasks efficiently in a fast-paced environment.

+ Professional, friendly, and customer-focused demeanor.

+ Reliable transportation required.

+ Must pass a background check and consent to a drug test if requested.

Why Join Us?

+ Work in a flexible and supportive environment where your contributions are valued.

+ Be a part of a reputable company with a strong presence in the industry.

+ Growth opportunities within a family-owned business that prioritizes work-life balance.

+ Competitive compensation package with salary and performance bonuses, and paid sick time.

Job Type: Full-time

Pay: $17.25 - $18.00 per hour

Expected Hours: 40 per week

Schedule: Monday to Friday, 8-hour shift

If you are an organized, customer-focused professional looking for an opportunity to grow within a dynamic company, we would love to hear from you!

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