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Our team members are the heart of what makes us better.

At **Hackensack Meridian** **_Health_** we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The **Experience Ambassador** serves as a consumer advocate and liaison between patients/visitors and physicians and team members. This position captures feedback through proactive patient rounding and reports trends impacting the patient experience. The Experience Ambassador utilizes his/her resourcefulness, interpersonal and communication skills, and service recovery methods to address consumer complaints. This position welcomes guests, provides visitor passes and communicates directions hospital policies, procedures, and services and safeguards patient rights. The Experience Ambassador provides support to families in crisis and may perform all of the functions of the Experience Service Coordinator.

**Education, Knowledge, Skills and Abilities Required** :

+ High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.

+ 3-4 years experience in a customer-oriented position.

+ Ability to work independently and manage multiple tasks in a fast-paced, visible environment while maintaining a professional and confident demeanor in stressful situations

+ Highly resourceful, efficient, and organized with excellent interpersonal, verbal communication, problem-solving, and service recovery skills.

+ Proficient in Microsoft Outlook and Office.

+ Notary Public in the State of New Jersey within 6 months of hire.

**Education, Knowledge, Skills and Abilities Preferred** :

+ Associates and/or Bachelor's degree.

+ Patient Advocacy Certification.

+ Bilingual a plus.

Licenses and Certifications Required:

+ NJ Notary Public within 6 months of entering position.

If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!

158820

Starting at $30.45 Hourly

HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package.

The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to:

+ **Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness.**

+ **Experience: Years of relevant work experience.**

+ **Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.**

+ **Skills: Demonstrated proficiency in relevant skills and competencies.**

+ **Geographic Location: Cost of living and market rates for the specific location.**

+ **Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.**

+ **Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.**

Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts.

In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.

HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER

All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran.