• Patient Services Coordinator Lead

    Novant Health (Winston Salem, NC)


    Job Summary

    Patient Services Coordinator Lead

     

    • Step Into Leadership. Stay at the Heart of Care.

     

    Position: Patient Services Coordinator LeadLocation: Winston Salem, NCDepartment: Cancer Clinic

     

    Are you the kind of person who thrives in a fast-paced healthcare environment, keeps things running smoothly, and loves helping people feel cared for and supported? Then Novant Health is ready for you!

     

    As a Patient Services Coordinator Lead, you’re more than a scheduler or supervisor—you’re the go-to team anchor, clinic operations partner, and the friendly face our patients count on from the moment they walk in.

     

    • What You'll Do:

    • K eep the clinic running like clockwork—supporting schedules, systems, and staff 👥 Lead with empathy—mentor teammates and help them grow 🩺 Be the patient’s hero—ensure a smooth, warm, and efficient experience 💬 Communicate clearly and kindly—with patients, providers, and your team

    • What You Bring:

    + High School Diploma or GED

    + 3+ years in a healthcare or medical office setting

    + Skilled in EPIC and medical office workflows (bonus points for CPT & ICD coding!)

    + A calm head, team spirit, and passion for making every patient feel like #1

    • Why You'll Love It Here:

    + A role with real impact on patient care

    + Supportive leadership and opportunities to grow

    + A diverse, inclusive culture where your voice matters

    + Competitive pay, excellent benefits & meaningful work every day

    • “I stay because I know I make a difference—for my patients and my coworkers. Novant Health truly values the work we do.”

    • Patient Services Team Member

    • Ready to lead with purpose and passion?

    • Apply Now and join a team that’s redefining remarkable care.

    Responsibilities

    It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.

     

    + Our team members are part of an environment that fosters team work, team member engagement and community involvement.

    + The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.

    + All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".

    Qualifications

    + Education: High School Diploma or GED, required.

    + Experience: Minimum of three years of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience.

    + Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires understanding of CPT and ICD10-CM coding processes. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience.

     

    Job Opening ID

     

    72319