"Alerted.org

Job Title: Account Executive

Employment Type: Full-Time

Industry: Healthcare / Senior Living / Long-Term Care

Job Summary:

We are seeking a dynamic and results-driven Account Executive to join our growing team. This role is ideal for a motivated individual with a passion for building long-term, strategic relationships and a talent for identifying and closing new business opportunities. As an Account Executive, you will manage a portfolio of clients, drive customer satisfaction, and contribute directly to revenue growth by actively developing and maintaining trusted partnerships within the senior living and healthcare sectors.

Primary Responsibilities:

+ Serve as the primary point of contact for assigned customer accounts

+ Build and sustain strong, long-lasting client relationships

+ Negotiate contracts and close agreements to maximize profitability

+ Develop trusted advisor relationships with key stakeholders, including administrators and healthcare professionals

+ Ensure timely and effective delivery of solutions aligned with client goals

+ Communicate progress of monthly and quarterly initiatives to stakeholders

+ Identify growth opportunities within existing accounts

+ Forecast and track account metrics, including sales performance and client engagement

+ Prepare and present account status reports regularly

+ Collaborate with the sales team to identify and nurture new business opportunities

+ Resolve client challenges and manage escalations to ensure satisfaction

+ Compile data and documentation for Quality Assurance (QA) meetings

+ Represent the company in QA meetings at client facilities

Requirements:

+ Proven experience in a similar role (Account Executive, Account Manager, Sales Account Manager, etc.)

+ Strong ability to communicate, present, and influence stakeholders at all levels, including C-suite

+ Proficient in CRM tools (e.g., Salesforce, Zoho, HubSpot, NetSuite)and Microsoft Office, particularly Excel

+ Skilled in delivering client-focused solutions and managing multiple accounts simultaneously

+ Exceptional negotiation, presentation, and relationship-building skills

+ Strong verbal and written communication abilities

+ Bachelor’s degree in Business Administration, Sales, or a related field

+ Previous experience in long-term care (LTC) or skilled nursing facility (SNF) environments is a plus

+ Excellent time management, organizational, and interpersonal skills

Core Competencies:

+ Strong Communication and Customer Service

+ Customer Focus and Peer Relationships

+ Integrity and Trust

+ Technical and Functional Acumen

+ Prioritization and Time Management

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