• Wire Operations Manager

    First Horizon Bank (Birmingham, AL)


    Description

    **Location** : On site at location listed in job posting.

     

    At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience.  We are passionate about doing things right and doing the right things.  We collaborate with each other and with our internal business partners to delight our customers.  We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best.  Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.

     

    **Description** :

     

    The Wire Operations Manager is responsible for the oversight, coordination, and management of the Wire Team and maintaining defined service levels goals. The Wire supervisor efforts are also focused on achieving maximum customer support while handling escalated or complex situations. The Wire Team supports domestic, international, internal wire processing for external and internal clients, for both incoming and outgoing wires with reconciling oversight.

     

    The Supervisor is charged with managing the Wire Teams located in Birmingham AL. Wire Operations Manager will be responsible for wire agents with shifts between 7:30 AM - 6:00 PM central time; Monday - Friday. The ideal candidate possesses impeccable customer service skills, excellent problem-solving skills, good accounting skills and the ability to maintain poise under pressure.

     

    **Responsibilities** :

    + Supervises subordinate staff including hiring recommendations; determining workload and delegating assignments; training, monitoring and evaluating performance; and initiating coaching, corrective and disciplinary actions to include terminations.

    + Establishes and refines processes as necessary to promote optimum efficiency and ensure desired production standards are achieved.

    + Establishes and maintains a work environment that is motivational and participative; promotes an environment that supports diversity and Firstpower culture.

    + Ensure that appropriate staffing is always maintained to provide high quality customer service levels.

    + Regularly monitor the efficiencies of production and call standards.

    + Ensure that regulatory compliance standards are met.

    + Responsible for controlling operational and administrative expenses.

    + Responsible for resolving all customer service problems.

    + Exercises a wide range of decision-making control when presented with multi-faceted factors; identifies, resolves, and escalates problems in collaboration with stakeholders.

    + Maintains a commitment to continuous learning, developing knowledge and skills to execute job duties competently and efficiently.

    + Leads with a collaborative work style.

    + Interacts professionally with both executives and peers across the organization.

    **Requirements** :

    + 5 years bank operations experience or Financial Center/Branch experience

    + 5 years prior leadership experience

    + Excellent verbal and written communication skills

    + Excellent computer proficiency (MS Office – Word, Excel, and Outlook)

    + Strong analytical skills

    + Basic accounting skills

    + Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary service

    + Ability to work independently and to carry out assignments to completion within parameters of instructions given

    + Excellent organizational and customer service skills

    + High School diploma required; bachelor's degree preferred or equivalent experience/working knowledge of banking/operations

    **Hours** :

    + Monday - Friday / 8:00 AM - 5:00 PM CT

    + Rotating week of 9:00 AM - 6:00 PM CT, with the other two supervisors

    About Us

    First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.

    Benefit Highlights

    • Medical with wellness incentives, dental, and vision

    • HSA with company match

    • Maternity and parental leave

    • Tuition reimbursement

    • Mentor program

    • 401(k) with 6% match

    • More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefit

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    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

     

    This employer is required to notify all applicants of their rights pursuant to federal employment laws.

     

    For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.