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Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated InfoSec Program Requirements, Tools and Processes Director, you will oversee one or more teams providing analytical, business or technical support functions and is responsible for the development, implementation, management and oversight of enterprise information security policies, standards, processes and solutions that ensure USAA establishes, deepens and retains a best-in-class security posture. You will engage with senior leadership to develop, design, and deliver a sustainable governance and assurance model across multiple domains to ensure security guidance is implemented as designed. This role has a direct impact on protecting USAA’s brand and reputation within assigned Information Security domains. This person will establish strategic direction and administer the overall strategies and procedures for their information security domain. They will also direct, plan, and organize activities of professional and administrative staff engaged in providing information security/cyber security services associated with existing and emerging security risks in a complex and highly regulated environment. Additionally, they will partner with the lines-of-business, Enterprise Risk and Compliance, Audit Services, and Legal, to support enterprise Information security risk and compliance initiatives.

We offer a flexible work environment that requires an individual to be **in the office 4 days per week.** This position can be based in one of the following locations: **San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL** . Relocation assistance **is available** for this position.

What you'll do:

+ Responsible for strategic ownership of critical security domains or capabilities, develops multi-year roadmaps and/or a leader of Manager Seniors.

+ Establishes and ensures compliant execution of their information security domain's short- and long-term strategic vision, strategy, goals, and metrics and governs the overall policies, standards, and procedures for their assigned information security domain.

+ Directs and ensures effective operation of an enterprise information security domain including capacity, resilience and dependability capabilities and how changes in conditions, operations, or the environment will affect the system's operation.

+ Develops, reviews and communicates information security risk management policies and procedures in partnership with the Chief Information Security Officer (CISO) and other senior leaders to ensure appropriateness and adequacy versus industry best practices and regulatory requirements.

+ Interfaces with external regulators to represent USAA in discussions regarding their specific information security domain.

+ Oversees the continuous monitoring of cybersecurity activities and alerts senior management to potential risks, compliance issues, and operational inefficiencies.

+ Develops, designs, and delivers a sustainable governance and assurance model across multiple domains and the Enterprise.

+ Identifies, monitors and evaluates operational solutions to reduce information security risk, meet compliance requirements and increase enterprise workforce efficiency, business agility and workforce scalability.

+ Promotes information security awareness across the enterprise and with the external security community

+ Serves as financial steward for the organization and manages manpower and budgets to ensure they cost-effectively meet the needs of the organization.

+ Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.

+ Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

+ Bachelor’s Degree in Information Security, Information Technology, Computer Science, Business Administration, or Information Systems/Management or related field; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

+ 8 years of related information security experience in one or more domains, e.g.: Cyber Security, Identity and Access Management, Information Assurance and Governance, Operational Risk Management and/or Information Technology to include significant accountability for projects, programs, processes, or policies.

+ 3 years of direct team lead, supervisor, or management experience in an Information Security or Information Technology domain.

+ 4 years of researching, designing or implementing technology, information security or cybersecurity solutions in a large financial institution or large enterprise information security program with a proven track record of delivering results in compliance with federal/state/regulatory information security and risk management policies, standards, and guidelines.

+ Expert knowledge of relevant regulations and standards related to risk management and information security, e.g.: FFIEC, Gramm-Leach-Bliley, FFIEC Cybersecurity Assessment Tool, NIST Cybersecurity Framework and the Payment Card Industry Data Security Standard.

+ Strong knowledge of security technologies to include cryptography, authentication, authorization, and controls.

+ Strong Knowledge of IT risks and experience implementing security solutions.

+ Knowledge of threats, vulnerabilities, attack methods and countermeasures for web-based applications, networks, and cyber security solutions.

+ Demonstrated financial acumen involving budgets, forecasting, and executing on the budgets for applicable information security, cybersecurity, or technology support function.

+ Expert level of business acumen in the areas of business operations, risk management, industry practices and emerging trends.

+ Strong written and verbal communication skills, including the ability to communicate technical analyses to a non-technical audience.

What sets you apart:

+ 10+ years of hands-on experience building and managing a reference library of requirements driving the InfoSec program, including reference to standards, regulations, and control at financial services companies similar to USAA

+ Understanding of primary regulatory requirements (e.g. GLBA, NYDFS, HIPPA, DORA etc.), controls, industry frameworks (e.g. FFIEC, NIST, CRI) and how to build and maintain linkages between them

+ Experience using and a technical understanding of enterprise tools like Archer or ServiceNow to maintain the reference library, links and compliance/maturity assessment information/evidence

+ Demonstrated expertise supporting other IT and InfoSec with requirements information and assessments

+ Experience building strong working partnerships with IT, InfoSec and Second and Third Line teams

+ Experience with other InfoSec governance risk and compliance functions, and Operational functions (e.g. Access Management, Data Protection, Cyber Operations etc.)

+ US military experience through military service or a military spouse/domestic partner

Compensation range:** The salary range for this position is: $164,780 - $314,960 **.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

**Compensation:** USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

**Benefits:** At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

_Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting._

_USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

_Find your purpose. Join our mission._

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static\_assets/Media/enterprise\_hr\_cpra\_notice\_at\_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.