"Alerted.org

Employment Type:

Full time

Shift:

Day Shift

Description:

Sales and Enrollment Manager

**Location:** Wilmington, DE

**Status:** Full time

**Shift:** Mon – Fri 8 am to 430 pm

Position Purpose:

Lead and manage the Sales and Enrollment team to support PACE’s growth goals. Drive community outreach, build partnerships, and ensure enrollment targets are met. Oversee accurate tracking of referrals in CRM and other platforms. Collaborate with leadership to execute marketing and growth strategies

Position Details:

Frequent local travel within the New Castle County will be required.

Position requires regular field work with the team for coaching and mentoring, including home visits and outreach to community partners and referral sources.

Position will be located at Saint Francis LIFE Riverfront in Wilmington, DE but will visit the Newark, DE site as needed.

What you will do:

+ Report data, updates, and project progress to the VP of Sales & Enrollment and leadership.

+ Lead, coach, and train the Sales & Enrollment team; handle complex cases and oversee enrollment accuracy.

+ Support Community Liaisons in creating and reviewing sales plans to meet growth goals.

+ Ensure team meets key performance indicators (KPIs) for calls, visits, referrals, and enrollments.

+ Conduct performance evaluations, hire and onboard new team members.

+ Hold monthly team meetings and regular one-on-ones to support team development and performance.

+ Plan and lead outreach events, open houses, and sales presentations to referral sources.

+ Collect, monitor, and report enrollment data to meet regulatory and internal requirements.

+ Submit marketing materials for approval and ensure current enrollment agreements are used.

+ Supervise direct reports and ensure compliance with state-specific enrollment processes.

+ Maintain confidentiality of participant data and build strong community and agency relationships.

+ Support quality improvement and regulatory compliance across PACE operations.

+ Serve on internal committees and assist with mandatory training and education efforts.

Minimum Qualifications:

+ Bachelor's degree in related field or a combination of education and sales management experience may be acceptable.

+ Minimum (3) years of sales experience in healthcare.

+ Strong leadership and consensus building skills needed; project management skills including effective PR and external relations skills.

+ Active, current driver's license and insured vehicle is required.

+ Experience in training, coaching and motivating sales team members and improving effectiveness. Proven ability to develop and implement a strategic sales plan. Evidence of achieving sales goals.

+ Comprehensive to expert proficiency with Microsoft product suite (MS Word, Excel, Power Point, etc.); basic knowledge and experience with electronic mail and calendaring system. Ability to use other software as required to perform the essential functions of the job.

+ Must manage conflict well, have high decision-making quality and flexibility to adapt to ongoing change.

+ Possess interpersonal skills to drive collaboration. Ability and skills to plan, organize, develop, implement and interpret programs, goals, objectives, policies and procedures of the organization in line with our mission, vision, and philosophy.

Position Highlights and Benefits:

+ Comprehensive benefit including 1st Day medical coverage, dental, vision, paid time off, 403B and educational assistance.

+ Access to daily pay and employee referral incentives.

+ Supportive environment with a patient-centered focus.

+ Opportunities for professional development.

Ministry/Facility Information

**Saint Francis LIFE Riverfront** , part of Trinity Health PACE, provides high-quality care to seniors in the communities we serve. Our interdisciplinary team offers comprehensive services, allowing seniors to remain independent at home.

We are guided by core values of reverence, commitment, safety, justice, stewardship, and integrity.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran