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At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The Issue Management Program Leader is responsible for leading the Enterprise Issue Management team, serves as the Issue Management Policy owner, associated authoritative documents owner and as product owner for the technology solution supporting the Issue Management Program. This role partners with senior leaders and other risk resources across the enterprise in their assigned Line of Business, Risk/Compliance/Audit functions, to, depending on the function, oversee the successful implementation, and maintenance of an effective Issue Management program throughout the enterprise. This role is accountable for identifying gaps and driving solutions for governance, oversight and management of the issue program across the Bank. Accountable for the active identification, response and/or escalation of risks as appropriate. Influences and in some cases, authors policies and procedures to effectively implement elements of the Issue Management program. Responsible for collaborative partnerships with business lines, issue sources, and other key resources involved in the Issue Management process. Manages a team of risk professionals with responsibility for staffing, performance management, prioritizing, guidance and training.

Basic Qualifications

- Bachelor's or advanced degree, or equivalent work experience

- Typically more than 12 years of applicable experience

Preferred Skills/Experience

- Hands-on experience with managing Issue Management functions or related activities at larger financial institutions

- Experience with executive level communications and creating high-quality presentations

- Experience/prior engagement with financial services regulators

- Considerable understanding of applicable laws, regulations, financial services, and regulatory trends that impact their assigned line of business

- Considerable understanding of the business line’s operations, products/services, systems, and associated risks/controls

- Thorough knowledge of Risk/Compliance/Audit competencies

- Strong leadership and management skills of processes, projects and people

- Effective skills at managing stressful situations

- Effective written and verbal communication skills

- Strong analytical, problem-solving and negotiation skills

- Proficient computer skills, especially Microsoft Office applications

- Applicable professional certifications

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

+ Healthcare (medical, dental, vision)

+ Basic term and optional term life insurance

+ Short-term and long-term disability

+ Pregnancy disability and parental leave

+ 401(k) and employer-funded retirement plan

+ Paid vacation (from two to five weeks depending on salary grade and tenure)

+ Up to 11 paid holiday opportunities

+ Adoption assistance

+ Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

E-Verify

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $143,905.00 - $169,300.00 - $186,230.00

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.