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About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $15 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next.** **But the heartbeat of SHI is our employees – all 6,000 of them.** **If you join our team, you’ll enjoy:

+ **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**

+ **Continuous professional growth and leadership opportunities.**

+ **Health, wellness, and financial benefits to offer peace of mind to you and your family.**

+ **World-class facilities and the technology you need to thrive – in our offices or yours.**

Job Summary

The ASG Product Designer is responsible for collaborating with stakeholders to develop design solutions that align with business objectives, conducting user research, and creating wireframes and prototypes to enhance user experiences. This role involves utilizing creative problem-solving skills to address UX challenges, communicating design concepts to developers, and staying informed on industry trends to deliver innovative solutions. The Designer will manage project milestones, ensure quality through feedback and iteration, and partner with teams to create engaging learning materials and experiences.

This position is required to report to the SHI Austin, TX office location as determined by SHI management.

Role Description

• Collaborate with key stakeholders, including development, sales, and marketing, to align design solutions with business objectives.

• Conduct competitive analysis, user research, and usability testing to gather insights and feedback for design improvements.

• Develop wireframes, prototypes, and critical design documents that address customer needs and business requirements.

• Create and iterate on user personas and interaction models to evaluate and enhance user experiences.

• Utilize creative problem-solving skills to address UX challenges such as usability and findability.

• Communicate design concepts and prototypes effectively to developers and other stakeholders.

• Stay informed about industry trends and competitor products to ensure innovative design solutions.

• Partner with team members and departments to design and deliver engaging and effective learning materials and experiences.

• Set project milestones, manage deliverables, and provide regular updates on project status to stakeholders.

• Review and refine completed projects based on feedback and evolving needs, ensuring quality and relevance.

Behaviors and Competencies

Analytical Thinking: Can apply critical thinking to analyze data, identify patterns, and make basic inferences.

Creativity: Can demonstrate creativity in problem-solving, considering multiple perspectives and exploring diverse options.

Innovation: Can actively participate in innovation projects, collaborate with others, and contribute to the development of new processes or products.

Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.

Collaboration: Can actively participate in team discussions, respect differing opinions, and collaborate with others to achieve common goals.

Detail-Oriented: Can identify errors or inconsistencies in work and make necessary corrections.

Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management.

Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions.

Training: Can identify learning gaps within a team, propose training solutions, and take action to implement them without explicit instructions.

Adaptability: Can adjust to changes in the work environment, manage multiple tasks, and effectively handle uncertainty.

Willingness to Learn: Can actively seek out learning opportunities but may need guidance to apply new knowledge or skills effectively.

Skill Level Requirements

• Basic understanding of graphic design principles, visual aesthetics, and web accessibility standards - Intermediate

• Proficiency in utilizing creative design applications such as Adobe Illustrator, Photoshop, and Canva to create visually compelling graphics and designs - Intermediate

• Ability to oversee and direct projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied - Intermediate

• Experience in creating learning content using various authoring and design tools - Intermediate

• Knowledge of fundamental instructional design theories and models, such as ADDIE and SAM - Intermediate

• The ability to systematically identify, document, and manage the technical needs and specifications of a project by engaging with stakeholders and analyzing business objectives to ensure successful project outcomes - Intermediate

• Experience in using HTML and CSS for web design and development tasks - Intermediate

Other Requirements

• Completed Bachelor's Degree required

• 2-4 years of experience in a similar role

• Advanced instructional/e-learning certification such as ATD or IDOL preferred

The estimated annual pay range for this position is $110,000 - $150,000 which includes a base salary and bonus. The compensation for

this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual.

Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status