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How you'll help us Keep Climbing (overview & key responsibilities)

The Digital Experience team is focused on building and communicating a unified Digital Vision and Strategy, developing a portfolio of high-impact initiatives that deliver on that strategy. This growing organization reflects Delta’s ambition to become a more customer-centric, experience-driven company. The Manager, Strategy will collaborate closely with the Digital leadership team and stakeholders across Delta to facilitate the desired outcomes of Delta’s digital strategy.

This cross-functional role requires flexibility and adaptability, managing multiple workstreams in a fast-paced environment, including storytelling / presentation development, research / analysis and creative problem solving. This manager must be able to quickly establish rapport, credibility, trust and respect with stakeholders at all levels. In support of the digital strategy, this leader will facilitate alignment of initiatives along the customer journey, and play a significant role in Delta’s Digital Transformation. The scope of this role also includes leadership and oversight of key management routines for the Digital organization, ranging from management reviews to value tracking / impact monitoring.

Responsibilities:

+ Lead storytelling and integration of Delta’s digital vision and strategy

+ Develop executive-level communications and presentations for Digital leadership to drive key stakeholder alignment and connection to Delta goals

+ Work closely with cross-divisional partners to conduct tracking of digital initiatives & priorities

+ Manage multiple concurrent workstreams, including strategic analysis of digital experiences, presentation development and storytelling of experience insights

+ Manage and socialize standardized journey map & service design toolkit, supporting adoption across teams

+ Collaborate across product teams to facilitate and support initiative roadmaps, journey maps, and service blueprints

+ Oversee communications and processes for the Digital team’s management routines

+ Drive innovative and creative thinking, and inspire others across the organization to achieve desired outcomes

What you need to succeed (minimum qualifications)

+ 5-10 years of relevant work experience related to Corporate Strategy, Business Unit strategy, Service Design, Program / Project Management, and/or Change Management

+ Exceptional written and oral communications skills, with an emphasis on impactful presentations

+ Excellent program / project management and organizational skills, including the ability to prioritize and pivot for unexpected deliverables or needs

+ Experience using journey maps and/or service blueprints to drive customer experience outcomes

+ Strong influence, negotiation, analytical, and program management skills

+ Builds relationships and trust with ease

+ Must have strong business, strategic and customer experience acumen

+ Must be performing satisfactorily in current position

+ Ability to effectively leverage internal and external partnerships to drive results

+ Must be a strong team player, detail oriented, and perform well under pressure

+ Understanding of, and passion for, Digital Strategy / e-Commerce; prior experience with other Delta divisions a plus: ACS, IFS, RES, Customer Experience Design, especially

+ Consistently prioritizes safety and security of self, others, and personal data.

+ Embraces diverse people, thinking, and styles.

+ Possesses a high school diploma, GED, or high school equivalency.

+ Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

+ Bachelor’s degree and/or equivalent number of years relevant work experience; MBA preferred

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

+ Competitive salary, industry-leading profit sharing program, and performance incentives.

+ 401(k) with generous company contributions up to 9%.

+ New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31).

+ In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period.

+ 10 paid holidays per calendar year.

+ Birthing parents are eligible for 12-weeks of paid maternity/parental leave.

+ Non-birthing parents are eligible for 2-weeks of paid parental leave.

+ Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits.

+ Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.

+ Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.

+ Domestic and International space-available flight privileges for employees and eligible family members.

+ Career development programs to achieve your long-term career goals.

+ World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.

+ Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.

+ Recognition rewards and awards through the platform Unstoppable Together.

+ Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here