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Description We are looking for a skilled Training Manager to join our team in Knightdale, North Carolina. In this Contract-to-Permanent position, you will play a pivotal role in designing, implementing, and evaluating training programs to enhance both employee performance and customer satisfaction. The ideal candidate will have a strong background in e-learning development and a proven ability to align training strategies with organizational goals.

Responsibilities:

• Develop and deliver comprehensive training programs, including e-learning modules, to meet organizational needs.

• Conduct gap analysis to identify areas for improvement and tailor training solutions accordingly.

• Collaborate with stakeholders to ensure training aligns with CRM systems and compliance standards.

• Manage training budgets effectively, ensuring resources are utilized efficiently.

• Evaluate the effectiveness of training initiatives and implement adjustments to improve outcomes.

• Foster clear communication between departments to ensure consistent application of training processes.

• Drive customer satisfaction by equipping employees with the skills to meet client needs.

• Monitor and ensure ongoing compliance with industry regulations and organizational policies.

• Utilize tools such as Elite and EXPRESS to streamline training delivery and tracking.

• Provide regular updates to leadership on training progress and employee development. Requirements • Proven experience in designing and delivering e-learning modules and traditional training programs.

• Strong proficiency in CRM systems and tools like Elite and EXPRESS.

• Ability to conduct gap analyses and develop targeted training solutions.

• Familiarity with budget processes and efficient resource allocation.

• Excellent communication and organizational skills.

• Knowledge of compliance standards and regulatory requirements.

• Track record of driving improved customer satisfaction through training initiatives.

• Ability to work collaboratively with cross-functional teams. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .