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Description SPECIFIC RESPONSIBILITIES

• Enterprise App Architect: The principal individual responsible for managing the lifecycle of all applications from selection, implementation, project execution, continuous improvement, and support to decommissioning.

• Innovation Catalyst: Promote a "Business First" mentality within the application support team and advocate for innovation and creativity in AI, automation, business intelligence, and process improvement.

• Relentless Project Manager: Propel application-related projects according to industry best practices and ensure that they are delivered on time, within scope, and within budget.

• Automation SME: Spearhead the implementation of process automation, data integration, and analytics solutions to unlock new possibilities.

• Cross-Functional Champion: Foster seamless collaboration with the business teams, ensuring expansion of usage of the existing system and smooth deployment and user adoption of the application systems.

• Compliance Guardian: Manage application administration, technical diagrams, and procedures according to IT controls. Must be familiar with Sox (Sarbanes-Oxley Act) audits.

• Vendor Relationship Manager: manage and oversee relationships with third-party business application vendors. Core skills must include strategic thinking, data-driven decision-making, cultural awareness, financial management, and contract management.

• Employee of the Company: Other duties as assigned.

POSITION REQUIREMENTS

Non-Technical

• Unparalleled ability to venture into the unknown – research, self-education, and exploration of new technologies

• A creative and innovative mindset with an overwhelming desire to improve existing processes and leverage technology for automation and optimization

• Ability to consistently excel and deliver results that exceed expectations under minimal supervision

• Excellent skills in proactiveness, communication, analysis, problem-solving, and critical thinking

Technical

• Bachelor's degree or equivalent, preferably in Computer Science, Information Technology, Engineering, Mathematics or equivalent 5-year experience plus current certifications, such as PMP and Microsoft Power BI Data Analyst Associate

• A minimum of 5 years of relevant experience in application support and a proven track record of success, specifically in project management and supporting business applications, such as ERP systems, data warehouses, SSRS reporting, PowerBI, and CRM

• In-depth knowledge of IT service management methodologies (e.g., ITIL)

• Experience with ticketing systems, knowledge base, and configuration management tools

• Experience with scripting languages (e.g., Python, PowerShell) and automation tools (e.g., Robotic Process Automation)

• In-depth experience with AI tools such as ChatGPT, CoPilot, etc.

• Experience in SQL language and database design

• Knowledge of accounting and financial principles and experience with Dynamics, InEight, Coupa, Salesforce, and financial planning tools are highly preferred

• Certifications in Project Management, Microsoft, and ITIL are highly desired

Other Requirements

• Ability to work in a customer-focused IT team with a strong “Users First” and “Business Enabler” mentality.

• Must be willing to be on call and occasionally work nights, weekends, or holidays.

• Occasional travel to support company needs and to remain current with applications and vendor relations is required (Not expected to exceed more than 5% of work time). Requirements Business systems, CRM, Gap Analysis, Backlog Grooming, Business Process Functions, Business Requirement Document, Microsoft Power BI, Power BI, SSRS, MS Dynamics CRM, Microsoft Dynamics CRM Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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