• Customer Service

    Robert Half Office Team (Cortland, NY)


    Description

    JOB TITLE: CLIENT ORDER SPECIALIST

    ESSENTIAL DUTIES AND RESPONSIBILITIES

    This position is responsible for the administrative support of the sales and operations groups by processing signed sales quotations into orders and ensuring all quality standards and order requirements pertaining to company controls are met. This requires integrity, as well as a keen understanding of Intertek systems including iConnect, Phoenix, PeopleSoft, and EPF.

    EXAMPLES OF WORK

    Listed examples are illustrative, and representative of the tasks required of this position and are not intended to be complete or exclusive.

     

    • Validating all documentation submitted by client

    • Acting as a liaison between Customer, Account Manager, and Operations, as needed

    • Processing orders across all Intertek systems

    • Research and assist with resolving account problems

    • Managing new and existing client accounts

    • Using financial tools available to determine clients’ credit worthiness and status

    • Creating Intercompany projects

    • Assisting with resolution of invoicing issues, as necessary

    • Creating deposit invoices and submitting internal match payments

    • Performing other work as required

    REQUIRED QUALIFICATIONS

    • Associates Degree, or equivalent, with 1-2 years data entry experience

    • Performs with a high level of attention to detail

    • Resolution oriented

    • Client focused

    • Proficiency in Microsoft software applications including Outlook, Word, and Excel

    • Previous CRM and web-based computer program experience desired

    • Excellent written and oral communication skills, including the ability to effectively interface with both internal and external clients via telephone and email

    • Thrives in a fast-paced, multi-task environment.

    • Strong organizational and time management skills.

    • Ability to work independently and problem solve effectively

    • Must have proactive and positive attitude

    • Must be team oriented

     

    Requirements Accounting Software Systems, ADP - Financial Services, ATS - Asynchronous Transfer Mode, CRM, About Time, Accounting Functions, Billing Functions, Budget Processes, Microsoft Excel, Collection Processes, Account Adjustments, Customer Service, Import Customer Service, Customer service software TalentMatch®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .