• IT Specialist

    Robert Half Technology (Houston, TX)


    Description

    We are seeking a detail-oriented and customer-focused IT Support Specialist to join our growing technology team. In this role, you will provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. The ideal candidate is an excellent communicator with a strong technical background and a passion for solving problems.

     

    + Respond to user requests for technical assistance via phone, email, chat, or ticketing system

    + Diagnose and resolve technical hardware and software issues on desktops, laptops, mobile devices, and other systems

    + Set up and configure new equipment for employees (e.g., computers, monitors, peripherals)

    + Support remote users with VPN, remote desktop, and mobile device access

    + Install, modify, and repair computer hardware and software

    + Document internal procedures and update knowledge base articles

    + Escalate unresolved issues to higher-level support staff or third-party vendors

    + Maintain inventory of hardware and software assets

    + Assist in onboarding/offboarding of employees and managing user accounts

    + Follow up with users to ensure issues have been resolved

    Requirements

    + Associate or Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)

    + 2+ years of experience in a technical support/help desk role

    + Proficiency with Windows, macOS, Microsoft 365, Active Directory, and common IT tools

    + Familiarity with ticketing systems (e.g., Zendesk, Jira, ServiceNow)

    + Basic networking knowledge (TCP/IP, DNS, DHCP)

    + Strong communication, organizational, and troubleshooting skills

    + Ability to prioritize and manage multiple tasks under pressure

    + Customer service mindset with a problem-solving attitude

     

    Apply today to learn more about this exciting opportunity!

     

    Technology Doesn't Change the World, People Do.®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .