• Help Desk Analyst II

    Robert Half Technology (New York, NY)


    Description We are looking for a skilled Help Desk Analyst II to join our team in New York, New York. In this role, you will provide advanced technical support and troubleshooting for hardware, software, and IT systems. This is a long-term contract position suited for professionals with a strong background in IT service management and user support.

    Responsibilities:

    • Deliver timely and efficient technical support for hardware and software issues, ensuring minimal disruption to business operations.

    • Manage and resolve service requests through platforms like ServiceNow ITSM, adhering to established protocols.

    • Troubleshoot and resolve issues related to computer hardware, including Mac systems and peripherals.

    • Provide expertise in Microsoft Office 365, facilitating user setup, troubleshooting, and maintenance.

    • Administer and support Okta for identity and access management, ensuring secure and smooth user experiences.

    • Utilize Intune for device management and configuration, ensuring compliance with organizational policies.

    • Collaborate with teams to optimize the functionality of Cisco and Citrix technologies.

    • Conduct basic troubleshooting for IT systems to identify and address technical issues promptly.

    • Maintain detailed documentation of support activities and resolutions to enhance knowledge sharing and future problem-solving. Requirements • Minimum of 5 years of experience in a help desk or technical support role.

    • Proficiency in hardware troubleshooting and repair, including Mac systems.

    • Strong knowledge of Microsoft Office 365 and its applications.

    • Experience with ServiceNow ITSM for managing service requests and incidents.

    • Familiarity with Okta for identity and access management.

    • Hands-on experience with Intune for device management and security.

    • Solid understanding of Cisco and Citrix technologies.

    • Ability to perform basic troubleshooting across various IT systems and platforms. Technology Doesn't Change the World, People Do.®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .