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Role: Quality Manager- Data Center

Black Box is a trusted IT solutions provider delivering cutting-edge technology solutions and best-in-class services to our customers around the globe. Since our founding, Black Box has been driven by its passion for social responsibility to positively impact the communities where we live and work. Through dedication to performance, a high level of competence and inspiration to have shared ownership, our Teams understand the value they add and execute with responsibility, accountability and pride. The sustainment of our success is backed with a “By All Means” mindset to ensure customer success.

If you’re looking to take your career to the next level and work with some of the best and brightest in the industry, we want to hear from you. We are an organization built on integrity and we have a culture that empowers people, embraces diversity, and inspires everyone to do and be their best. Globally recognized as one of the largest Technology Solutions Integrators, you will have the unique benefit of being a part of an organization that is experiencing tremendous growth and success

Whether you’re a recent grad or a seasoned industry professional, you can experience meaningful career growth at Black Box. Enjoy a true sense of ownership as you work with a proven industry leader on some of the most exciting and high-profile projects and engagements across the globe. We offer a wide range of job opportunities, competitive compensation, benefits, and more.

Roles and Responsibilities

• Safety is our Priority. Follow Safe Work Practices that conform with the Company’s Safety Program and client worksite policies ensuring that every person on the team Stays Accident Free Every-day.

• Promote company Core Values to foster and safeguard Company culture.

• Serve as the site-specific Black Box “point person” for execution of the quality program elements, functions, responsibilities, and deliverables over the entire life cycle of the project.

• Monitors and inspects operations that affect quality to align with industry and customer standards.

• Initiates, facilitates, and participates in communications with internal and external teams to prevent, address, and resolve quality-oriented topics.

• Develop, update, implement, deploy, and train the Black Box QMS in accordance to the program structure and requirements across the site.

• Develop and execute the QA tactical implementation plan to encourage behaviors that supports/develops an evolving quality awareness culture.

• Confirm the quality-related site activities are in accordance to industry codes and client/GC standards.

• Train and coach QA Specialists and internal employees to effectively integrate quality initiatives into the daily workstream.

• Collaborate with the program representatives to coordinate and integrate applicable quality specifications and expectations into both the Black Box QMS and client’s/GC quality programs.

• Technical writing – Partner with subject matter experts to develop quality installation standards as required to support Black Box QMS and client’s quality programs.

• Ability to develop, update, and implement quality tools that promote quality awareness culture. Partner with field staff and interdisciplinary teams for successful implementation and execution.

• Generate and analyze quality data analytics for incorporation into metrics to accurately measure and manage quality performance.

• Coordinate and conduct timely quality inspections prioritized according to production status and risk management as represented in the project schedule.

• Ensure Quality Assurance standards are developed and disseminated to relevant stakeholders.

• Issue, record, monitor and partner with staff to close nonconformance reports. Trend data to identify recurring issues.

• Conduct corrective action(s) verification audits for non-conforming observations.

• Drive structured problem solving to develop and anchor preventive action(s) to proactively support first time

right quality goals.

• Conduct relevant quality training to QA/QC Coordinators and OPS Field staff by performing ongoing coaching to develop their skills and knowledge.

• Complete and coordinate the approval of the site’s QC technical submittals to the customer.

• Share better practices and learnings with other program sites for implementation.

• Represent Black Box and participate in the program meetings with the project’s subcontractor’s QC representative(s).

Supporting Duties:

• Materials – Coordinate with client design teams, project managers, etal. to consult on materials for CFCI and OFCI material questions and constraints.

• Design Documentation - Verify site as-built design documentation quality attributes are complete and up to date.

• Prioritized Response – Ensure rapid responses to high priority builds, nonconformances and break-fixes.

• Strategic Planning – Participate in project pipeline planning and discussions related to the data center.

• Technical – Serve as a technical resource for Black Box structured cabling standards, product selection, design, and installation methods in the field.

Position Requirements

Education:

• Bachelor’s Degree Construction Management, Engineering or other related discipline. Relevant experience may be considered

Certifications:

Preferred professional certifications:

• OSHA 30-Hour certification (if not certified at time of hire, certifications must be obtained within six (6) months of employment)

• ASQ CQT, CQM and/or CQE

• BICSI certifications (i.e., IN225, IN250, TE350, DCDC, and/or RCDD)

Experience:

• Minimum of 5 years’ experience in the construction industry in a management or leadership role.

• Experience overseeing and managing the quality of large-structured cabling projects and/or data center construction projects highly preferred.

• Experienced in training technicians and quality standards

Knowledge, Skills, and Abilities

• Proven work experience in Infrastructure deployment.

• Ability to implement and monitor a Quality Management System.

• Strong knowledge of Project/Construction QA methodologies, tools, and processes.

• Experience in writing clear, concise and comprehensive test plans and test cases.

• Hands-on experience with QC implementation.

• Solid knowledge of testing and installation methodologies.

• Experience working in data center builds.

• Experience with fiber and copper performance testing.

• Strong Knowledge of TIA, NEC, BICSI, and data center installation standards

Extensive knowledge of Safety protocols, processes and procedures.

• Ability to perform root cause analysis investigations and prepare reports.

• Ability to train technicians in dressing, cleaning, splicing and testing.

• Able to report and read out project information to all stakeholders as needed or required.

• Demonstrated professionalism and ability to interact effectively with all levels of employees, both management and staff alike, vendors, clients, and others.

• Ability to work under time constraints and adapt to changing requirements with a positive attitude.

• Strong oral and written communication and organizational skills, including excellent customer service skills.

• Ability to effectively present to small and large groups.

• Disciplined, detail oriented, organized, and self-driven.

• Demonstrated skill in organizing resources and establishing priorities.

• Demonstrated ability to resolve complex problems, conflicts, and issues.

• Proficient in using a computer and business / industry applications - Microsoft Office (Outlook, Word, Excel, PowerPoint, Visio, etc.), Bluebeam, Procore, Autodesk and others.

Work Environment and Physical Requirements

The standard work environment for this position includes both indoor and outdoor construction environments. Exposure will include controlled, uncontrolled, and weather-governed environments. The noise level in the work environment is generally moderate. While performing the duties of this job, the employee is regularly required to walk, stand, talk, hear, stoop, kneel, and reach. The employee is frequently required to stand and walk on even and uneven ground. The employee must be able to move up to 50 pounds and lift up to 25 pounds. The employee may be required to scale ladders or use mobile elevated work platforms. The employee may also be required to work in tight, confided spaces. The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job.

Disclaimer

The aforementioned information has been designed to indicate the general nature and level of work

performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Note: This job description outlines the general nature of the responsibilities and duties executed by this position. Other responsibilities and duties may be assigned as reasonably needed or required.

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