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Job Description:

The Retail Key Holder is a leadership support role responsible for assisting the store management team in daily operations, customer service, and sales. This position includes opening and closing the store, ensuring store security, and serving as the point of contact in the absence of management. The Key Holder plays a critical role in driving sales, maintaining visual merchandising standards, and delivering excellent customer experiences in a fast-paced retail shoe environment.

Key Responsibilities:

+ Open and close the store in accordance with company procedures, including securing all assets and completing cash handling duties.

+ Provide outstanding customer service by greeting shoppers, identifying needs, and offering product recommendations.

+ Support management in achieving store sales goals and KPIs.

+ Supervise and motivate team members during shifts to ensure productivity and engagement.

+ Handle customer inquiries, complaints, and returns professionally and in line with store policy.

+ Assist in training new associates on customer service, product knowledge, and sales techniques.

+ Maintain organized and visually appealing merchandise displays.

+ Perform inventory counts, restock shelves, and ensure loss prevention procedures are followed.

+ Monitor store cleanliness, fitting rooms, and overall customer experience.

+ Ensure adherence to all company policies, procedures, and operational standards.

Qualifications:

1. High school diploma or equivalent; some college preferred.

2. 1+ year of retail experience; supervisory or key holder experience mandatory.

3. Strong communication, organizational, and problem-solving skills.

4. Ability to work flexible hours, including evenings, weekends, and holidays.

5. Passion for customer service and knowledge of footwear and fashion trends a plus.

**Pay Details:** $14.00 to $15.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance