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Hiring! B2B Collections Specialist in the Olathe Area!!

Job Description

The role involves making outbound collection calls professionally while improving customer relations, reviewing and monitoring assigned accounts, and providing timely follow-up on payment arrangements or non-payment. You will use your judgment to evaluate credit reports for establishing credit lines for new customers, and review existing customers for credit limit adjustments. Communication with the Customer Service/Sales Department regarding customer claims for credit or billing errors is essential. Proficiency in Excel and company accounting software programs is required. You will also handle minimal billing through web-based billing portals for some customers and resolve issues leading to account delinquency.

Responsibilities

+ Make outbound collection calls in a professional manner while maintaining and improving customer relations.

+ Review and monitor assigned accounts and applicable collection reports.

+ Provide timely follow-up on payment arrangements or non-payment.

+ Evaluate credit reports to establish credit lines for new customers.

+ Review current customers for credit limit increases or decreases.

+ Communicate with Customer Service/Sales Department regarding customer claims for credit or billing errors.

+ Work efficiently with Excel and company accounting software programs.

+ Perform minimal billing through web-based billing portals for some assigned customers.

+ Discuss account delinquency issues with management for possible third-party collections and/or placing accounts on hold.

+ Set up new customers or revise customer data in WDS software.

+ Collaborate closely with Cash Applications department on payment posting issues and credit card payment forms.

+ Retrieve packing lists and PODs for customers to assist in processing payments promptly.

+ Review customer orders 4 to 8 times daily prior to shipping while evaluating payment history to release orders for Sales Department.

+ Research short paid invoices for resolution.

+ Retrieve and email invoices to customers upon request.

Essential Skills

+ Experience in accounting and collections.

+ Proficiency in customer service and accounts receivable collections.

+ Ability to conduct research and resolve billing disputes.

+ Experience with B2B credit and collections.

+ Proficiency in invoicing and aging report analysis.

Additional Skills & Qualifications

+ At least 1 year of collections experience.

+ Experience in B2B collections not using an auto-dialer.

+ Portfolio management of large customers.

+ Experience in researching accounts.

+ Strong skills in Microsoft Excel, particularly in Pivot Tables.

+ Minimum of 1 year tenure in previous roles.

Work Environment

The position is based in a brand new, modern office located in Olathe. The work schedule is Monday to Friday, from 8 AM to 5 PM. The AR group consists of over 20 employees, with opportunities for remote or hybrid work based on progress. The current model allows for 3 days a week remote work after 6 months in the office. Due to ongoing construction, most employees are fully remote after 4-5 months but will soon be expected back in the office part-time.

Pay and Benefits

The pay range for this position is $24.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in OLATHE,KS.

Application Deadline

This position is anticipated to close on Jun 14, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.