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Customer Service Representative 100% On-Site | Dulles, VA

FLEXIBLE START TIME BETWEEN 7AM and 8AM EST

Job Description

We are seeking a dynamic Customer Service Representative

to embody our company's Mission in Service by providing exceptional customer

support and administrative assistance. You will be instrumental in handling

customer complaints, processing estimates, and managing communication with

customers, all while maintaining a professional demeanor.

Responsibilities

+ Serve as an enthusiastic ambassador of the company’s Mission in Service.

+ Process customer complaints using the company online system.

+ Create, process, quote, and approve estimates for in-house troubleshooting and outside service.

+ Answer phones and effectively distribute messages to proper personnel.

+ Manage the Delayed Delivery Report (DDR) professionally.

+ Communicate with customers regarding the status of their equipment clearly and concisely.

+ Schedule pick-up requests from customers.

+ Create and add customer contact information.

+ Process Work Authorization Forms and credit card payments.

+ Follow up with new customers for feedback on performance and/or recommendations to improve the company's services.

+ Make purchases and perform expedites to ensure timely delivery of services, parts, and supplies within budgetary and quality requirements.

Essential Skills

+ 2 to 5+ years of client and administrative support experience.

+ Proficiency in MS Office

+ Strong communication skills and ability to self-manage.

Pay and Benefits

The pay range for this position is $23.00 - $26.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Dulles,VA.

Application Deadline

This position is anticipated to close on Jun 18, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.