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Title: Customer Experience Representative

Schedule: M-F Full Time

Type: Contract to Hire

Responsibilities:

To manage customers that are not associated with a sales manager and support selected customers with a sales manager as well as support Head of CXT with daily processes.

+ Order processing from PO receipt to delivery and invoice

+ Be the customers focal point on orders, requests, complaints, etc.

+ Processing and shipping customer sample requests

+ Coordinating complaint management with QA

+ Coordinating questionnaires, technical documents with the technical team

+ Executing customer communication activities (e.g., change notification letters)

+ Improve daily work processes to promote efficiency.

+ Maintain high level of Customer service.

+ Follow up on customer contracts/agreements/Blanket Orders

+ Close liaison with Supply chain, warehouse, and forwarder to minimize delays on supply.

+ Commercial responsibility for attributed customers

+ Service level provided for attributed customers.

+ Process review and improvement

Requirements:

+ Business / commercial education

+ Ideally up to 3 years of international work experience, ideally in value added solution provider.

+ Analytical mindset with pro-active approach

+ Desire to work in an international, multicultural environment.

+ Experience with CRM/ERP software

+ Sound conversation techniques

+ Discipline to initiate first contact and to make the first step

Benefits

System One offers eligible employees health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, and participation in a 401(k) plan.

#m3

Ref: #558-Scientific

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.