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Job Title: Service Manager

Job Description

We are seeking a dedicated and experienced Service Manager to lead our dynamic team. The ideal candidate will have strong experience in service management within the heavy equipment repair industry and will be responsible for overseeing the operational efficiency, team leadership, and technical expertise of our service department.

Responsibilities

+ Manage and mentor technicians, ensuring efficient scheduling and workload distribution.

+ Provide training and development opportunities to enhance team skills.

+ Foster a safety-first culture and ensure compliance with safety regulations.

+ Optimize repair processes and minimize equipment downtime.

+ Monitor KPIs such as turnaround time, cost efficiency, and technician productivity.

+ Implement workflow improvements to increase service capacity and effectiveness.

+ Ensure repairs meet industry standards and manufacturer specifications and being a technical expert for technicians in the field for repairs as needed.

+ Conduct quality assurance inspections and troubleshoot complex equipment issues on excavators, loaders, and other heavy equipment.

+ Collaborate with technicians to resolve repair challenges efficiently.

+ Act as the primary point of contact for customer inquiries and service requests.

+ Oversee parts procurement and inventory management to ensure availability.

+ Manage service budgets, reducing operational costs while maintaining quality.

+ Coordinate with suppliers and vendors for equipment and parts procurement.

Essential Skills

+ 5-7 years of experience in service management within the heavy equipment repair or related industries.

+ Strong understanding of diesel-driven excavators, loaders, dump trucks, and other construction equipment.

+ Proven ability to lead service teams and optimize performance.

+ Excellent interpersonal skills for managing technicians and customer relationships.

+ Ability to troubleshoot complex equipment issues and implement process improvements.

Additional Skills & Qualifications

+ Experience with equipment such as excavators, loaders, and dump trucks is a huge plus.

+ Familiarity with brands like Caterpillar is advantageous.

Why Work Here?

We offer a competitive benefits package, including great PTO, a 401K plan, and quarterly bonuses averaging 4% of branch profit per quarter, with an end-of-year profit-sharing plan. Join our team for growth opportunities in a large diesel company that values its employees and rewards their hard work.

Work Environment

The work environment is fast-paced and focused on safety and efficiency. You will be working with advanced technologies in diesel mechanics and electro-mechanical repairs, ensuring equipment is maintained at the highest standards. Our dress code is professional and safety-oriented, reflecting our commitment to a safe and efficient workplace.

Job Type & Location

This is a Permanent position based out of Dalton, GA

Pay and Benefits

The pay range for this position is $100000.00 - $110000.00/yr.

Profit sharing, quarterly bonus, company car and strong 401K/ PTO options.

Workplace Type

This is a fully onsite position in Dalton,Georgia.

Application Deadline

This position is anticipated to close on Jun 18, 2025.

About Aerotek:

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies’ construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.