• Customer Experience Associate Part-Time

    First International Bank and Trust (Fargo, ND)


    Customer Experience Associate Part-Time

     

    Department: Customer Care Center

     

    PT/FT/Temporary : Part Time

     

    START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req\_id=3428716&source=3428716-CJB-0)

     

    First International Bank and Trust is a family-owned community bank and one of Prairie Business Magazine's 50 best places to work.

     

    We are seeking a customer-focused professional to join our team and deliver outstanding service across phone, chat, and video channels. In this role, you-ll assist with account inquiries, digital banking support, and connect customers to the right banking solutions. The ideal candidate is dependable, communicates clearly, and is passionate about creating positive, solution-driven customer experiences.

     

    This is an in-office position.

     

    Hours: Morning and Weekending Coverage

    Key Responsibilities:

    + In-bound calls (50-60 per day)

    + Answers questions related to credit and debit cards for both internal & external customers.

    + Provides online/mobile banking support to both internal and external customers and perform outbound calls welcoming new online/mobile banking customers.

    + Complete interactive chats and video teller transactions.

    + Problem solve and escalate customer interactions to Team Leads as appropriate.

    + Enhance customer experience by promoting and referring to all divisions of the bank.

    Qualifications:

    + High school diploma or equivalency; or one to three years of related experience in a customer service environment.

     

    First International Bank and Trust is a family-owned full-service Community Bank with locations in ND, MN, SD, and AZ. We show our employees we care by providing competitive benefits and training and growth opportunities.

    Here are the things we offer within our full-time benefits package:

    + Health, Dental & Vision

    + 401K Retirement Plan with Employer Match

    + Paid Parental Leave

    + Life and Disability Insurance

    + Generous PTO and Holiday pay

     

    Please note: Benefits may vary for part-time positions.

     

    If you are interested in learning more, you can apply or if you have questions before applying you can reach out directly at [email protected].

     

    Equal Opportunity Employer

     

    START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req\_id=3428716&source=3428716-CJB-0)