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Operations Team Lead

Pennington, New Jersey

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for overseeing the Operations team and ensuring they meet deadlines, execute, and coordinate tasks. Key responsibilities include supporting continuous business improvements, reviewing operations procedures, implementing changes, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. Job expectations include having an awareness of foundational operations and familiarity in a specific product line.

Wealth Management Tax Operations is responsible for multiple tax related functions to support IRS and State regulatory required tax reporting, withholding payments, and cost basis updates, primarily on behalf of GWIM investment and retirement accounts. The Consolidated Statement team is responsible for the production of ~4,000,000 tax reporting statements. Team lead responsibilities include assisting the team with researching, resolving and validating the integrity of tax entries and tax income data housed on the tax database. This data is used to produce tax statements and are reported to the IRS and various states. Additionally, the incumbent will assist on the development, testing and implementation of changes to our tax database in accordance with IRS or state regulations. Weekend/Weekday overtime is required when necessary and especially during tax season, January through April.

The responsibilities include, but are not limited to the following:

• Understand laws, rules, and regulations that impact work performed by the team.

• Lead assigned process functions, support as back up additional functions.

• Perform in-line QA as required; identify gaps.

• Manage day-to-day work on the team.

• Provide associate coaching/direction on work.

• Review tax statement to identify and resolve issues

• Help with research and handling escalations.

• Responsible for procedure review, ensuring accuracy and that procedures exist for all tasks performed within the team.

• Ensure work is being done effectively and processes are completed daily.

• Assist with coordination of testing related to projects.

• Continuously evaluate how work is performed and identify process improvement opportunities.

• Partner across teams to drive collaboration & partnership.

• Provide oversight to seasonal contractors and participate in their hiring process.

Responsibilities:

+ Resolves day-to-day problems and executes deliverables within the business unit

+ Provides functional expertise knowledge to projects or initiatives relating to the business unit

+ Manages team workload and provides general oversight and direction to team

+ Maintains internal, operational, and financial controls and works within risk appetite of the business unit

+ Reviews processes to ensure they are efficient and implements process improvement opportunities

Required Skills:

• Strong written and verbal communication skills

• Proficient in Microsoft Office products, strong Excel skills

• Team player who is self-directed and detail oriented

• Strong analytical and problem solving skills

• Accurate and efficient data entry

• Ability to work cooperatively with various levels of associates (i.e.: operations, technology, peers, management, etc.) and embrace change with a positive approach

• Ability to prioritize multiple priorities with adherence to deadlines

Desired Skills:

• College degree preferred

• Tax background

Skills:

+ Attention to Detail

+ Collaboration

+ Customer Service Management

+ Customer and Client Focus

+ Fraud Management

+ Active Listening

+ Administrative Services

+ Business Operations Management

+ Data Collection and Entry

+ Quality Assurance

+ Client Management

+ Coaching

+ Performance Management

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) .

View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE .

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work.

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.