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  • Customer Service Representative

    TEKsystems (Tempe, AZ)



    Apply Now

    Description

    Customer service representative working in a call center environment

     

    Handling inbound calls and some follow up calls

    Answers calls and questions on prior authorization, general questions and some confidential information

    Great customer service with high level attention to detail. Entering information accurately

     

    Measured on Quality and Accuracy might range from 50-100 calls a day depending on complexity.

     

    Utilize multiple systems and programs to track information and update communication with customers

     

    Skills

     

    pbm, healthcare industry, customer service, call center, inbound call

    Additional Skills & Qualifications

    1 year of call center

     

    tenure of 1 year in jobs

     

    Candidates must have the following

     

    - no jumpy resumes (client will not approve jumpy resumes)

     

    - at least a year of high volume call center experience in last 2-3 years

     

    - typing at least 30wpm

     

    call center scenarios 75%

     

    there are the tests to use in IKM

     

    Typing Test - One Space Version (1min)

     

    Call Center - Telephone Skills

     

    - computer knowledge and skills

    Experience Level

    Entry Level

    Pay and Benefits

    The pay range for this position is $21.00 - $21.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in Tempe,AZ.

     

    Application Deadline

     

    This position is anticipated to close on Jun 13, 2025.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

     


    Apply Now



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