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Description

The myIT team is looking for a Senior ServiceNow System Analyst to join our Scrum team. The myIT team within the End User Support department is responsible for supporting the ServiceNow platform for Allegis Group’s global enterprise. We own the development and successful delivery of quality features that support IT service management and business process automation for Allegis Group on the ServiceNow platform. The senior ServiceNow System Analyst is the liaison between stakeholders and the development team. The analyst is responsible for translating business requirements and representing stakeholders during all phases of the lifecycle (planning, development, and release processes). Job Duties: • Develop business and system process workflow diagrams. • Analyze existing processes to identify gaps and areas of improvement. • Translate business requirements into user stories for development. • Assist with Product Backlog management, user story development, and prioritization. • Create and update product deliverables and artifacts. • Ability to interpret technical specifications within client requirements. • Assist team with troubleshooting problems and resolution. • Develop and maintain strong relationships with business partners, product team members, vendors, and external team members. • Apply knowledge of business and system capabilities to anticipate needs, address issues that arise, and deliver value to customers. • Facilitate stakeholder signoff demonstrations and UAT sessions.

Skills

Servicenow, Business analysis, Agile, Itsm, Requirements gathering, Project management, Implementation, Cmdb, stakeholder management skills, gap analysis, itil service management, incident management, itom, strategy, product backlog, sdlc methodologies, Product Owner Experience, crmtd

Top Skills Details

Servicenow,Business analysis,Agile,Itsm,Requirements gathering,Project management,Implementation,Cmdb,stakeholder management skills,gap analysis,itil service management,incident management,itom,strategy,product backlog,sdlc methodologies

Additional Skills & Qualifications

ITIL v4 certification, ServiceNow System Admin certification, Product Owner certification,

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $104600.00 - $156800.00/yr.

Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc.

Our full-time, internal employment benefits include the following:

• Medical, Dental, and Vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life and AD&D for employee and dependents)• Short and Long-Term Disability• Health Spending Account (HSA)• Transportation Benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Halethorpe,MD.

Application Deadline

This position is anticipated to close on Jun 18, 2025.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.