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Job Description

Job Summary

Under general supervision, uses knowledge and skills obtained through experience and training to supervise one or more functions or complex specialty work group, typically involving service, operations or administrative associates. May lead defined work or projects of moderate to significant scope and complexity. Guidance is provided to perform varied work that is difficult in character requiring evaluation, originality and ingenuity to make complex decisions. Resolves or recommends solutions to problems. Will likely have extensive contact with internal and external customers to identify, research, and resolve problems.

Essential Duties and Responsibilities

+ Performs all supervisory activities, including identifying performance problems and seeking guidance for remedial action; reviewing performance; and participating in interviewing and selecting staff.

+ Plans, assigns, monitors, reviews, evaluates and leads the work of associates.

+ Coaches and mentors subordinates, identifies training needs and recommends development programs.

+ Assists in preparing and presenting operational budgets for a single functional area.

+ Interprets and applies organizational policies and procedures.

+ Participates in establishing objectives and developing processes and procedures to ensure efficient and timely work flow.

+ Performs periodic reporting on work progress, project completions and additional ad-hoc reporting as needed.

+ Provides team with guidance and direction around general mortgage underwriting concepts and requirements based on industry standards.

+ Demonstrates the ability to manage multiple associates in a high volume production environment.

+ Ensures effective coordination occurs within assigned work group and with other work groups.

+ Performs other duties and responsibilities as assigned.

Knowledge of

+ Concepts, principles and practices of assigned functional area.

+ Investment concepts, practices and procedures used in the securities industry.

+ Principles of banking and finance and securities industry operations.

+ Financial markets and products.

Skill in

+ Preparing operational budgets.

+ Interpreting and applying policies and procedures.

+ Establishing operational objectives.

+ Implementing processes and procedures for efficient and timely work flow.

+ Preparing management reports.

+ Promoting effective coordination between work groups.

+ Operating standard office equipment and using required software applications.

Ability to

+ Plan, assign, monitor, review, evaluate and supervise the work of others.

+ Coach and mentor others.

+ Identify training needs and develop subordinates.

+ Balance conflicting resource and priority demands.

+ Maintain currency in assigned area of responsibility.

+ Partner with other functional areas to accomplish objectives.

+ Facilitate meetings, ensuring that all viewpoints, ideas and problems are addressed.

+ Incorporate needs, wants and goals from different business unit perspectives into operational processes.

+ Read, interpret, analyze and apply information from job-related publications.

+ Incite enthusiasm and influence, motivate and persuade others to achieve desired outcomes.

+ Interpret and apply policies.

+ Organize, manage and track multiple detailed tasks and assignments with frequently changing priorities in a fast-paced work environment.

+ Communicate effectively, both orally and in writing.

+ Work independently as well as collaboratively within a team environment.

+ Lead others in providing a high level of customer service

Education

Bachelor’s: Business Administration, Bachelor’s: Economics, Bachelor’s: Finance

Work Experience

Manager Experience - 13 months to 3 years

Certifications

Securities Industry Essentials Exam (SIE) - Financial Industry Regulatory Authority (FINRA)

Travel

Less than 25%

Workstyle

Hybrid

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to:

• Grow professionally and inspire others to do the same

• Work with and through others to achieve desired outcomes

• Make prompt, pragmatic choices and act with the client in mind

• Take ownership and hold themselves and others accountable for delivering results that matter

• Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

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