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FAMILY SUPPORT WORKER - 64069566

Date: Jun 4, 2025

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce\_operations/human\_resource\_management/for\_job\_applicants/e\_verify) .

Requisition No: 853043

Agency: Department of Health

Working Title: FAMILY SUPPORT WORKER - 64069566

Pay Plan: Career Service

Position Number: 64069566

Salary: $1280.00-$1440.00 Biweekly

Posting Closing Date: 06/08/2025

Total Compensation Estimator Tool (https://compcalculator.myflorida.com/)

FLORIDA DEPARTMENT OF HEALTH

IN ORANGE COUNTY

JOB OPPORTUNITY ANNOUNCMENT

OPEN COMPETITIVE APPOINTMENT

Class Title: Family Support Worker

Position Number: 64069566

Base Salary: $1280.00-$1440.00 Biweekly

Orlando, FL 32809

**DOH – Orange is a tobacco free agency.

**This advertisement may be used to fill future vacancies as they become available.

NOTE: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

Your Specific Responsibilities:

Duties and Responsibilities

This position with the Orange County Special Supplemental Nutrition Program for Women, Infants and Children (WIC) is primarily responsible for independently assessing WIC and potential WIC client appointment requirement and to a multiethnic and multilingual community via central telephone system. This position provides general and specific information about the WIC Program and other Health department and community programs to the public and makes referrals as necessary. Travel may be required, therefore, a valid state of Florida driver’s license to drive a County vehicle or have reliable transportation are required.

Obtains basic information to complete client’s demographic and health data through telephone interviews with current and potential WIC Program participants and inputs client information into the WIC system. Instruct participant, parent/guardian in the proxy procedure, certification periods, and appointment policies. Instructs participant, parent/guardian in the redemption process of WIC Program benefits and notifies participants of their rights and responsibilities as a WIC program participant.

Schedules appropriate appointments for participants/potential participants through the WIC appointment system. Answers questions regarding access to WIC program services. Refers participants to appropriate to WIC offices, supervisors, health department services, other state programs and/or to applicable community agencies and organizations.

Perform follow-up activities regarding referrals for WIC program services and for missed WIC program appointments. Works various WIC data system reports regarding missed appointments, client eligible for benefits with no future appointments, current non-participation clients, expiring short certifications and other data related issued as needed arise. Provides participants and guidance on how to access to Florida WIC App. Verifies transferring client information. Processes client transfer request by calling appropriate out of state WIC offices and verifying WIC certification information. Determine if WIC or potential WIC participants have any special requirements (I.E. need for deaf interpreter). Communicates needs to appropriate supervisor/WIC nutritionist.

Attends and participates in staff development and training and required in-service training sessions, as well as regularly scheduled departmental staff meetings. Prepares and submits bi-weekly reports of time and services provided. Prepares request for travel reimbursement and submits according to pre-established departmental procedures.

Performs other related duties as assigned. Whenever possible, the determination of income eligibility and/or nutrition risk eligibility and issuance functions must be separate in order to insure program integrity as stated in DHM 150-24, page 3-1, section -2.

Required Knowledge, Skills, and Abilities:

Skillful in professional telephone etiquette. Knowledge of WIC computer system. Ability to record information accurately. Knowledge of local DOH programs, services and community agencies. Ability to communicate effectively.

Knowledge of WIC computer system. Ability to record information accurately. Ability to communicate effectively. Skillful in professional telephone etiquette.

Ability to communicate effectively and accurately. Knowledge of WIC program policies. Ability to work independently. Knowledge of inventory practices.

Knowledge of arithmetic. Ability to plan in order to meet deadlines. Knowledge of Microsoft Excel. Effective listening skills.

Ability to communicate effectively.

Knowledge of WIC program policies and procedures.

Knowledge of Microsoft Edge, Microsoft Windows, Outlook, Excel, and Word, Google Chrome.

Mininum Qualifications:

+ Bilingual English/Spanish or English/Haitian Creole

+ A High School Diploma

+ One year of office clerical experience

+ One year of customer service experience

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

6101 Lake Ellenor Drive Orlando, FL 32809

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

+ Annual and Sick Leave benefits;

+ Nine paid holidays and one Personal Holiday each year;

+ State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;

+ Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com );

+ Flexible Spending Accounts;

+ Tuition waivers;

+ And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com .

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clickinghere (http://www.dms.myflorida.com/content/download/97612/566545) . All documentation is due by the close of the vacancy announcement.

Location:

ORLANDO, FL, US, 32809

Nearest Major Market:Orlando