"Alerted.org

ServiceNow Product Owner

Anywhere

**Type:** Contract

**Category:** Program/Project Management

**Industry:** Technology

**Workplace Type:** Remote

**Reference ID:** JN -062025-102335

**Date Posted:** 06/03/2025

**Shortcut:** http://careers.eliassen.com/i0Ip2b

+ Description

+ Recommended Jobs

Description:

Our client is implementing _ServiceNow for Enterprise Services_ to modernize and streamline their service desk. As part of this initiative, the client requires an Interim Product Owner (PO) to lead the establishment of the foundational Customer Service Management (CSM) application within ServiceNow and deliver the MVP for Risk Services in Q3/Q4.

Remote

Pay rate: $80-$90/hr

_We can facilitate w2 and corp-to-corp consultants. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance._

Responsibilities:

2. Objectives

+ Stand up and configure the foundational ServiceNow CSM platform to support Enterprise Services service lines

+ Define, prioritize, and oversee the implementation of the MVP for Risk Services in Agile WoW

+ Leverage the Risk MVP implementation to establish a repeatable documentation framework for other ES Service Lines.

+ Ensure alignment between stakeholders, development team, and business goals.

+ Establish product backlog, roadmap, and foundational agile practices within the team.

3. Scope of Work

a. Foundational CSM Platform Responsibilities

+ Collaborate with ServiceNow architects, Business Process Consultant, and engineering delivery team to establish the foundational CSM module.

+ Define enterprise-wide CSM capabilities and service data models.

+ Support configuration of core CSM components (case management, service catalog, customer data, workflows, etc.).

+ Establish KPIs, intake processes, and reporting mechanisms.

b. Risk Services MVP Responsibilities

+ Partner with business stakeholders to define MVP requirements for Risk Services.

+ Lead backlog refinement, sprint planning, and review sessions for Risk Services build-out.

+ Prioritize features, user stories, and technical enablers based on value and readiness.

+ Ensure timely delivery of MVP with validated acceptance criteria and user feedback loops.

c. Product Ownership & Governance

+ Act as voice of the customer and business throughout the development lifecycle.

+ Document and maintain product roadmap and release plans.

+ Manage cross-functional alignment with risk, compliance, IT, and enterprise service teams.

+ Report regularly on status, risks, and impediments.

4. Deliverables

+ Product Vision and MVP Scope Document for Risk Services

+ Establish Implementation Library and documentation (templates, how tos, questionnaires, etc) to be used for other ES Service Lines.

+ Backlog and Roadmap for CSM and Risk Services MVP

+ Functional Foundational CSM Platform Configuration (baseline setup)

+ Risk Services MVP deployed and validated in ServiceNow

+ Weekly status updates and bi-weekly sprint reviews

+ Knowledge transfer and transition plan for permanent PO once hired

Experience Requirements:

7. Key Stakeholders

+ Enterprise Services Program Manager

+ Enterprise Services Delivery Lead

+ Risk Services Business Lead

+ Product Team Lead

+ Business Process and Service Designer

+ Scrum Lead / Delivery Team

+ Other third parties (e.g., ServiceNow)

Education Requirements:

Bachelor's Degree

_Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range._

_W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality._

_Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact [email protected]._

_About Eliassen Group:_

_Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate._

_Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status._

_Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!_