• Security Written And Verbal Communication Skills…

    COOLSOFT (Durham, NC)


    Security Written And Verbal Communication Skills Customer Service Skills Specialist

     

    Requirement id 153716

     

    Job title Specialist

     

    Job location in Durham, NC

     

    Skills required Security, Problem Solving Skills, Security Administration, Written And Verbal Communication Skills

     

    Open Date 04-Jun-2025

     

    Close Date

     

    Job type Contract

     

    Duration 12 Months

     

    Compensation DOE

     

    Status requirement ---

     

    Job interview type ---

     

    Email Recruiter:coolsoft

     

    Job Description Specialist: Security, Problem Solving Skills, Security Administration, Written And Verbal Communication Skills

     

    Start date : 06/30/2025

     

    End Date : 06/29/2026

     

    Submission deadline : 06/11/2025

     

    Client Info : NCDHHS-AM

    Note:

    * Agency Interview Type : Webcam Interview Only

    * Remote

    Description :

    ONLY CANDIDATES WITH EPIC SECURITY CERTIFICATION & EXPERIENCE WILL BE CONSIDERED.

    Key Responsibilities:

    Process and fulfill Epic user access requests, including account creation, modifications, deactivations, and role changes.

     

    Assign and maintain security templates, user roles, and access levels based on job responsibilities, adhering to least privilege and segregation of duties principles.

     

    Coordinate Epic security audits, access reviews, and monitor for inappropriate or excessive permissions.

     

    Support onboarding and offboarding processes, ensuring timely updates to Epic access based on employment status, role changes, and facility requirements.

     

    Ensure all access requests and configurations align with HIPAA, state IT security policies, and organizational standards.

     

    Participate in internal and external audits, providing reports and documentation as required.

     

    Identify and report security risks or access anomalies to the IT Security & Compliance Manager.

     

    Serve as the primary point of contact for Epic access issues across 13 facilities, partnering with HR, Clinical Informatics, and department leadership.

     

    Respond to incidents and service requests related to Epic user access in ServiceNow, escalating complex issues as needed.

     

    Support Epic go-lives, upgrades, and maintenance events by ensuring accurate and timely access provisioning.

     

    Maintain accurate records of all Epic access requests, approvals, and changes to support audit readiness.

     

    Generate reports on user access, role utilization, and permissions for compliance, operational reviews, and process improvements.

     

    Develop and maintain documentation, including standard operating procedures (SOPs), training materials, and knowledge base articles for Epic security processes.

     

    Call502-379-4456 Ext 100for more details. Please provide Requirement id: 153716 while calling.