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Associate Ombudsman – Client Services Analyst

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Associate Ombudsman – Client Services Analyst

Salary

$6,666.67 Monthly

Location

Denver Metro, CO

Job Type

Full Time

Job Number

IHB 060225

Department

Office of Colorado's Child Protection Ombudsman

Opening Date

06/03/2025

Closing Date

6/30/2025 11:59 PM Mountain

FLSA

Determined by Position

Primary Physical Work Address

1300 Broadway Suite 430, Denver, CO 80203, USA

FLSA Status

Exempt; position is not eligible for overtime compensation.

Department Contact Information

[email protected]

Type of Announcement

This announcement is not governed by the selection processes of the classified personnel system. Applications will be considered from residents and non-residents of Colorado.

How To Apply

Online applications through the Colorado Jobs portal will not be accepted. Please follow instructions on the job announcement for submitting an application.

+ Description

+ Benefits

Department Information

The CPO is an independent agency housed within the Colorado Judicial Branch, providing you with the opportunity to contribute to systemic reform in a collaborative and supportive environment. With a dedicated team of professionals, our mission is to empower families, educate stakeholders, and enhance the child protection system.

Transform Lives as an Associate Ombudsman – Client Services Analyst

+ Salary: $80,000 + Comprehensive Benefits

+ Location: Denver, Colorado

+ Reports To: Director of Client Services

Are you driven by purpose and a passion for public service?

The Office of Colorado’s Child Protection Ombudsman (CPO) is hiring an Associate Ombudsman – Client Services Analyst to make a meaningful impact in Colorado’s child protection system. This entry-level role is an opportunity to educate, investigate, and collaborate to empower families and enhance system-wide outcomes.

Why This Role?

This is more than a job—it’s a chance to join a mission-driven organization improving child welfare systems in Colorado. As part of the CPO team, you’ll work directly with families, stakeholders, and policymakers to address critical issues in child protection and drive systemic change. This role is ideal for candidates passionate about social justice, child advocacy, and public service.

Benefits:

+ Health Insurance

+ Dental Insurance

+ Basic Life & AD&D Insurance (State-paid benefit)

+ Optional Life Insurance

+ Short-term Disability (State-paid benefit)

+ Long-term Disability

+ Flexible Spending Accounts

+ Health Savings Accounts

+ Several Retirement (and supplemental) options

+ Generous Paid Time Off

+ Eleven Paid Holidays

+ Extended Sick Leave

+ Worker’s Compensation

+ Colorado State Employee’s Assistance Plan

+ Employee Discount Program

Description of Job

What You’ll Do:

As an Associate Ombudsman, you’ll serve as a vital resource to Colorado’s children and families, handling complex and sensitive complaints related to child welfare services, Medicaid, behavioral health, and more. Key responsibilities include:

+ Managing a dynamic caseload and performing thorough investigations into systemic and individual concerns.

+ Reviewing and interpreting applicable laws, regulations, and policies to provide meaningful guidance and solutions.

+ Engaging with families, agencies, and stakeholders to identify and resolve systemic issues.

+ Crafting high-quality reports, policy briefs, and educational materials to inform public discourse and drive improvements.

+ Monitoring trends and identifying systemic challenges within the child protection ecosystem.

+ Ensuring every client interaction is an opportunity to educate, inform, and connect.

Why Work Here?

The CPO is an independent agency housed within the Colorado Judicial Branch, providing you with the opportunity to contribute to systemic reform in a collaborative and supportive environment. With a dedicated team of professionals, our mission is to empower families, educate stakeholders, and enhance the child protection system.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Required Skills and Qualifications:

We’re looking for professionals who bring energy, focus, and expertise to a fast-paced environment. To succeed in this role, you must demonstrate:

+ Education and Experience:

+ A bachelor’s degree in a related field (social work, law, public administration, journalism, behavioral sciences, or similar).

+ At least 1 year of professional experience in child welfare, legal analysis, investigative reporting, conflict resolution, or related fields.

+ Core Skills:

+ Outstanding communication skills, with the ability to write clearly and adapt your style for diverse audiences.

+ Strong problem-solving abilities to analyze complex issues, identify patterns, and deliver actionable recommendations.

+ Research proficiency using tools like Westlaw, Lexis, and the Colorado Code of Regulations.

+ Personal Attributes:

+ Composure and empathy to handle emotionally charged situations with professionalism and compassion.

+ Time management skills to independently balance a high caseload with competing priorities.

+ A proactive mindset, demonstrating initiative and accountability in all tasks.

Preferred Skills and Experience:

While not required, the following qualifications will help you excel in this role:

+ Advanced Expertise:

+ An advanced degree in fields such as public administration, law, social sciences, or journalism.

+ A deep understanding of Colorado’s Children’s Code (Title 19), administrative regulations, or juvenile court procedures.

+ Professional Experience:

+ Direct work with diverse children, youth, or families in crisis situations or conflict resolution.

+ Experience with Colorado’s child welfare framework, including foster care, adoption systems, or child-placing agencies.

+ Additional Strengths:

+ Bilingual skills to connect with Colorado’s diverse communities effectively.

+ Experience drafting policy briefs, systemic trend analyses, or public-facing educational materials.

Supplemental Information

Application Process:

To apply, submit the following documents by 5:00 PM on June 30, 2025 :

Applications will not be accepted through any other state or government website or application process.

+ Review the official position Job Description (https://acrobat.adobe.com/id/urn:aaid:sc:VA6C2:2b74429a-0a97-4470-b3a2-41bddfa18ea4) and respond to the Supplemental Questionnaire (https://acrobat.adobe.com/id/urn:aaid:sc:va6c2:1e3252cc-edd9-45d7-bb6d-97e82bbdca59) ( Please see the links below ).

+ Cover letter detailing your qualifications and passion for this role.

+ Resume listing relevant experience with dates of employment.

+ Professional writing sample showcasing your knowledge of child protection systems.

Join us in transforming the lives of children and families across Colorado. Apply Now! Apply HERE! (https://coloradocpo.bamboohr.com/careers/26)

Application link: https://coloradocpo.bamboohr.com/careers/26

Official Position Full Job Description HERE (https://acrobat.adobe.com/id/urn:aaid:sc:VA6C2:2b74429a-0a97-4470-b3a2-41bddfa18ea4)

Supplemental Questionnaire HERE

Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.

Employer

State of Colorado

Address

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Website

https://careers.colorado.gov/

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