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Reporting to the Director of Clinical Informatics, the Associate Director of Operations will serve as the operational leader of the Clinical Informatics team. This role manages a portfolio of complex, multi-stakeholder projects that impact patient care, staff wellbeing, and operational efficiencies. In addition to hands-on work, the Associate Director also leads and grows a team of 3-5 full-time employees, coaching and nurturing their capabilities.

Clinical Informatics represents one of three key verticals of the larger Informatics & Analytics department and serves as the department’s core resource for clinical consultation, pilot design & testing, and novel product development. We aim to deliver solutions to enable clinicians and staff to provide world-class patient care.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

CORE RESPONSIBILITIES:

+ **Lead and Mentor the Clinical Informatics Team:** Lead and mentor a diverse team of Clinical Informatics staff, including professionals specializing in product management, technical integrations, project management, and change management. Develop the team's skills to adapt to evolving departmental priorities and technological advancements. Provide guidance on daily operations and strategic direction to ensure the team delivers impactful solutions across various clinical programs. The team supports multiple departments and functions, working collaboratively to advance clinical informatics initiatives Institute-wide.

+ **Manage the Clinical Informatics Project Portfolio** : Oversee the Clinical Informatics project portfolio to ensure alignment with organizational strategies and goals. Define, document, and enforce best practices, workflows, and operating models across all projects to maintain consistency and efficiency. Make critical decisions on project prioritization, resource allocation, and methodologies that affect both short-term deliverables and long-term clinical informatics capabilities. This role has a significant impact on the Institute's ability to leverage informatics for improved clinical outcomes.

+ **Develop and Communicate Clinical Informatics Strategy** : In collaboration with the Director, develop and articulate the Clinical Informatics strategy, setting clear goals and tracking accomplishments. Engage with senior management to align strategies with broader organizational objectives and adapt to changes in institutional priorities. Communicate the strategy effectively to stakeholders at all levels to foster understanding, support, and collaboration. This responsibility influences the Institute's direction in clinical informatics over the long term.

+ **Manage Relationships with Internal and External Stakeholders** : Cultivate strong relationships with senior clinical and operational leadership to understand their needs and promote collaborative initiatives. Source, negotiate, and manage contracts and relationships with contractors, vendors, and external collaborators to secure necessary resources and expertise. Represent Clinical Informatics at internal and external presentations, meetings, and conferences to influence key stakeholders and advance informatics initiatives. This role requires effective communication and negotiation skills to build partnerships that support the Institute's mission.

+ **Oversee Clinical Informatics Operational and Capital Budgets** : Oversee the planning and management of operational and capital budgets for Clinical Informatics. Make strategic decisions on resource allocation and investments to support key initiatives while ensuring fiscal responsibility. Monitor expenditures, analyze financial performance, and adjust budget plans in response to changing project needs and organizational priorities. This role plays a critical part in maximizing the impact of financial resources on the Institute's informatics capabilities.

+ **Coordinate Cross-Department Initiatives and Align Systems** : Identify opportunities for coordination with other Dana-Farber Cancer Institute (DFCI) systems and data sources, ensuring alignment with enterprise architecture. Collaborate with management across other Information & Analytics (I&A) and DFCI teams on cross-cutting projects and initiatives. Facilitate cross-functional integration to enhance efficiency, data sharing, and interoperability, impacting both daily operations and long-term strategic goals. This responsibility enhances institutional collaboration and supports the seamless operation of clinical informatics systems.

SUPERVISORY RESPONSIBILITIES:

+ Lead and grow a team of 3-5 direct reports, including mentorship, coaching, upskilling, and management.

+ Matrixed supervision and direction of multiple internal and contracted resources.

MINIMUM JOB QUALIFICATIONS:

+ **Education** : Bachelor’s Degree required; Master’s Degree in relevant domain preferred.

+ **Experience** :

+ 7+ years of experience in product management, project management, data, analytics, AI, data science, software engineering, or related roles.

+ 5+ years of experience required in a biomedical, healthcare, health-tech, or life sciences field.

+ 3+ years of direct people management and/or program and project leadership experience.

+ Proven experience leading and developing high performing indirect project and solution delivery teams with a user-centric and impact-first mindset.

+ **License/Certification/Registration** : None required

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

Project and portfolio management:

+ Proficient project, program and portfolio manager, with excellent analytical, organizational and time-management skills.

+ Impeccable accuracy and attention to detail, quality, and compliance.

+ Skillfully manages simultaneous projects for multiple clients with a portfolio approach.

+ Grows and manages capital and FTE budgets effectively, as an effective steward of DFCI resources.

Client services, collaboration, communication:

+ Strong client service orientation.

+ Consistently leads effective prioritization and re-prioritization discussions with stakeholder groups.

+ Routinely establishes new projects and collaborations independently.

+ Expert at presenting results persuasively and accurately verbally or in writing, and in delivering good or bad news.

+ Able to say no when required.

+ Works comfortably and proactively across teams and groups.

+ Excellent interpersonal skills; able to interact effectively with all levels of staff and external contacts.

+ Collaborates effectively across the I&A department.

+ Curious and eager to learn about others’ work and perspectives and to develop deep knowledge of client areas serve.

+ Consistently determines best approaches to client problems within team/group areas of expertise and within adjacent/collaborative functions.

+ Proficient at identifying and validating the underlying business need behind a request, instead of taking the request at face value.

+ Able to influence stakeholders to ask better questions and sharpen focus on analyses that will have the highest impact.

+ Skillfully and routinely creates, cultivates, and leverages cross-group (within I&A), cross-departmental (e.g. I.S.), or external (e.g. vendor) relationships.

People management:

+ Proficient in guiding and supporting career development and performance management.

+ Developing leadership coaching skills.

Mindset:

+ Demonstrates self-awareness, professionalism, agility and flexibility, a strong work ethic, appropriate humility, and the ability to lead through challenging situations.

+ Thinks and acts consistently with a broader “we” mentality, _e._ , what’s best for the I&A Department as a whole vs. self, “my team,” or “my group”.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.

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