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DESCRIPTION

Are you a detail-oriented professional with a knack for managing vendor relationships and ensuring accuracy in order processing? Join our dynamic team as a Sales Support Representative and play a crucial role in our operations.

RESPONSIBILITIES

Here’s what you’ll be doing:

+ **Order Management** : Review and process customer orders, including completing all necessary forms for transportation, packaging, legal requirements, and financial transactions.

+ **Audit and Compliance** : Audit all forms and orders to confirm terms, conditions, allowances, and costs, ensuring compliance with company policies.

+ **Sales Support** : Support ADW programs and maximize sales by understanding Costco objectives and building strong relationships with Costco ICS’s and AB’s.

+ **Invoice Management** : Create and submit invoices to the Costco accounting portal, ensuring accuracy and timely submission.

+ **E-commerce Coordination** : Ensure Costco receives high-resolution photos for every e-commerce item and add items to Instacart.

+ **Customs and Compliance** : Review copies of CCI’s and meat certificates for traceability, complete customs paperwork, and work with Customs Brokers to ensure proper routing of flagged loads.

+ **Regulatory Compliance** : Complete Canada registration and Blue Bin/Stewardship forms in accordance with Canadian government regulations.

+ **International Shipping** : Assist with Walk Global account setup for adherence to shipping standards for Japan, Korea, and Taiwan.

+ **Vendor Relations** : Engage PPD and FOB carriers for status updates on loads and depot appointments, ensuring smooth cross-border shipping.

+ **Demo Coordination** : Ensure vendor demos are scheduled and performed, tracking all materials needed for each demo.

+ **Promotion Management** : Work closely with BM and AMM groups on promotion contracts, confirming actuals after events.

+ **Customer Support** : Track and address member complaints and queries, sending replacement parts when needed.

+ **Market Knowledge** : Maintain a comprehensive knowledge of the customer’s operations and key competitors.

+ **Reporting and Documentation** : Maintain accurate vendor-specific reports, item setups, and updated files for all item spec sheets and pricing.

+ **Team Collaboration** : Meet with Business Managers weekly to review vendor support tasks and assist with meeting preparations.

+ **Administrative Support** : Provide backup coverage for BM desks, assist with vendor and Costco meeting prep, and maintain promotion calendars.

+ **Sample Management** : Purchase and deliver samples from Costco and other retailers, assisting with monthly competitive shopping.

+ **Organizational Maintenance** : Maintain the Costco org chart and ensure all documentation is up to date.

QUALIFICATIONS

+ **Education** : High School Diploma/GED required.

+ **Experience** : Minimum of three years in business process solutions, customer service, or office administration, preferably in manufacturing, costing, pricing, distribution, or product line management. Proven food broker experience is a plus.

+ **Skills** : Strong interpersonal, organizational, and administrative skills. Proficiency in MS Office (Word, Excel, Outlook) Attention to detail and strong problem-solving skills are essential.

+ **Confidentiality** : Ability to protect and secure all confidential and proprietary information.

+ **Math Skills** : Advanced math calculations to ensure accuracy in unit of measure conversions, pricing issues, weight of product, and multiple currencies.

Work Environment and Physical Requirements

+ **Physical Effort** : Moderate physical effort, including lifting materials and equipment weighing less than 15 pounds.

+ **Computer Use** : Viewing a computer monitor for more than 30% of the time.

+ **Protective Equipment** : Personal protective equipment may need to be worn.

Join us and be part of a team that values precision, collaboration, and excellence in sales support. Apply today to make a significant impact in our operations!

\#DiscoverYourPath

ABOUT US

Acosta is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.

Specializing in retail sales services, digital strategy, and business intelligence, Acosta empowers brands to thrive in the world of omnichannel shopping. Our sales and digital teams build lasting relationships, ensuring our client brands get the space they deserve in stores and outperform the competition online, while our merch reps make brands shine in retail locations across the world.

But it’s not just about what we do – it’s about who we are. With a team of over 20,000 associates, we’re a community of forward-thinking, value-driven professionals committed to an unmatched level of trust and transparency in the industry. And, we understand the importance of work-life balance, which is why many of our field roles provide our associates with flexible scheduling options. Join us and be a part of a team that values growth and making a real impact for our clients, retail partners and their customers.

Acosta Group and its subsidiaries believe the posted compensation range accurately reflects this role at the time of posting. Final pay may vary based on qualifications and location, and the range may be updated in the future.

Acosta Group is an E-Verify employer. By applying, you agree to our Privacy Statement and Terms of Conditions.

US: http://acosta.jobs/privacy-policy-us/

Canada: http://acosta.jobs/privacy-policy-ca/

We are an equal employment opportunity employer.

Acosta is part of Acosta Group. To learn more about Acosta click here: https://acosta.jobs/agency/acosta

Acosta, and its subsidiaries, is an Equal Opportunity Employer

**Job Category:** Sales Support

**Position Type:** Full time

**Business Unit:** Sales

**Salary Range:** $44,200.00 - $55,300.00

**Company:** ADW Acosta, LLC

**Req ID:** 6430