• IT Specialist

    TAD PGS, Inc. (Huntsville, AL)


    We have an outstanding career opportunity for anIT Specialistto join a leading Company located in theHuntsville, ALsurrounding area.

     

    The IT Specialist II is a member of a team focused on assisting customers via a ticketing system and direct telephone contact. We provide support for Windows desktops and servers, Microsoft 365 products, backup solutions, computer networks, and other IT services.

    Responsibilities :

    + Customer Service: Providing positive user experience by being patient, empathetic, and helpful.

    + Responding to Customer Queries: Handling inquiries via phone, email, or tickets to provide immediate assistance.

    + Troubleshooting Technical Issues: Diagnosing and resolving basic technical problems, such as software glitches, connectivity issues, and hardware malfunctions.

    + User Account Management: Managing user accounts, including creating accounts, assigning permissions, and resetting passwords.

    + Software Installation and Configuration: Assisting with installing and setting up software applications.

    + Logging and Escalating Issues: Documenting issues and escalating more complex problems to higher-level support tiers when necessary.

    + Providing Step-by-Step Guidance: Clear instructions are offered to help users resolve their issues independently.

    Basic Hiring Criteria :

    + High school diploma or equivalent.

    + Minimum 3-5 years of hands-on experience

    + Any relevant certifications are a plus (e.g., CompTIA, Google, AWS, Microsoft, etc.).

    + Proven interest in and enthusiasm for technology; willingness to learn and grow in the field.

    + Strong problem-solving skills and attention to detail.

    + Excellent communication and interpersonal skills; ability to explain technical concepts to nontechnical users

    + Ability to work both independently and collaboratively within a team environment.

    + Familiarity with Windows and/or macOS operating systems ; knowledge of Microsoft 365 products and services is a plus.

    + Basic understanding of networking concepts and protocols.

    + Solid grasp of systematic troubleshooting.

    + Capable of performing calmly and effectively in a dynamic call center environment or at a customer site, with often conflicting priorities and urgent customer requests.

     

    VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

     

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please visithttp://www.tadpgs.com/candidate-privacy/orhttps://pdsdefense.com/candidate-privacy/

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

    + The California Fair Chance Act

    + Los Angeles City Fair Chance Ordinance

    + Los Angeles County Fair Chance Ordinance for Employers

    + San Francisco Fair Chance Ordinance