"Alerted.org

Member Support Agent

Customer Success

Dayton,

Ohio

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Description

Are you ready for a change? At GS1 US, employees at every level play a vital role and provide a meaningful voice on issues that affect consumers across the country. We are a small company with a world-class culture (https://www.denisonconsulting.com/case\_studies/case-study-gs1-us/) . We make a huge impact on the way the world does business.

What is in it for you:

We have awesome people here at GS1 US. Highly accomplished professionals everywhere. As a Member Support Agent, you have the opportunity to join a dynamic organization that is constantly innovating and never stagnant.

In return you’ll be rewarded with great pay and benefits in a hybrid work culture. You’ll work at a high-performance company with a world-class culture that invests in its employees. We don’t just say culture is important to us, we have the data to back it up.

We are currently recruiting for this position, which offers a salary of $19/hr. This position qualifies for participation in our annual employee bonus program.

This position is also eligible for company-sponsored benefits, which include:

+ Health (medical, RX, dental, vision) - effective immediately

+ 401(k) with Employer Safe Harbor and Profit Sharing Contributions - effective immediately

+ Short and Long Term Disability Coverage

+ Mental Health and Wellbeing (6 employer sponsored therapy and coaching sessions)

+ Individual Wellness Platform

+ Paid Parental Leave

+ Generous PTO and Company Paid Holidays

+ LinkedIn Learning

+ Tuition Reimbursement

+ Kudos (employee recognition and engagement platform)

+ Catered Lunches 2x/week on in office days

Who you are:

This is a great role for someone who is a highly energetic team player with strong customer service skills.

You excel in fast-paced contact center environments and can ensure high levels of customer satisfaction, customer retention, and growth.

You can work collaboratively with multiple departments to achieve company goals.

What you will do:

In short - you will provide seamless delivery of the service experience while recognizing appropriate ways to deepen relationships with each customer.

Using a consultative approach, you will proactively engage small and medium segment customers via inbound calls and e-mail communications in an effort to build relationships and secure new business opportunities.

Through thorough discovery, you will identify and offer appropriate needs-based solutions and service options and recognize cross sell opportunities to increase revenue and improve customer retention.

Ready to be part of a team that believes the identification of everything makes anything possible? Apply today – we can’t wait to hear your story.

GS1 US is an Equal Opportunity Employer - All qualified applications will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin.

GS1 US is not accepting unsolicited resumes from search or staffing firms. All resumes submitted by search or staffing firms to any employee at GS1 US via-email, internet or directly without a valid written search agreement will be deemed the sole property of GS1 US, and no fee will be paid in the event a candidate is hired by GS1 US.