• Guest Experience Team Lead

    LEGOLAND (Auburn Hills, MI)


    What you'll bring to the team

    • **Join Our Team & Create Magical Guest Experiences!** ✨

    **Collective Goal:** Our mission is simple – to make every guest’s visit magical and memorable, with world-class service that blows them away! 🌟 At the same time, we support our team members in embracing our values – **The Merlin Way** – because happy team members create happy guests. 🙌

     

    Qualifications & Experience

     

    Position: Guest Experience Shift Lead 🎢

    Scope of the Role:

    As a **Guest Experience Shift Lead** , you’ll be the magic behind the scenes, ensuring the attraction runs smoothly while leading a team dedicated to creating unforgettable experiences for our guests! From overseeing admissions to managing our café and retail, you'll wear many hats and help our team shine. ✨🌟

    Your Key Responsibilities:

    • **Lead Like a Pro:**

    + **Manager on Duty** for the attraction – you’ll oversee the entire operation, from Admissions and Attractions to Retail and Food & Beverage. You’re the go-to person! 🙋‍♂️🙋‍♀️

    + Delegate daily tasks and lead by example to ensure the team provides **guest-obsessed service** . 😍

    + **Manage guest flow** in the busiest areas to keep things running smoothly and safely. 🎡

    + **Handle guest concerns** quickly and efficiently, ensuring they’re happy and ready to enjoy more magic. ✨

    • **Train & Develop Front-Line Hosts:**

    + Take charge of **Host training** , ensuring our team is equipped with everything from ride safety to retail standards. 📋

    + Empower your team to handle **guest recovery** when needed and provide **world-class customer service** every day. 💬

    + Evaluate team performance and provide **coaching** to help them grow. 🌱

    •️ **Support the Guest Experience:**

    + When not managing, roll up your sleeves and support in departments like training, inventory control, employee engagement, and more. 💪

    + Help with **scheduling** and keep things running smoothly. 🗓️

    Skills & Qualities We’re Looking For:

    • **Experience in Customer Service:**

    + Previous experience in **customer service** and interacting with guests is a must! We want someone who thrives in creating **magical experiences** for children and families. 👨‍👩‍👧‍👦

    + A knack for **leading teams** with enthusiasm, motivation, and **communication** skills that inspire others. 🗣️

    • **Fun & Energetic Leader:**

    + You’re a **high-energy leader** who can manage a fast-paced environment, delegate effectively, and stay cool under pressure. 🌪️

    + Passionate about **training and developing others** to provide the best experience possible! 👏

    Additional Requirements:

    + **High school diploma or GED** (preferred).

    + Must be flexible with your hours – this role requires evenings, weekends, and holidays to ensure everything runs smoothly. 🎢

    + Able to work in **indoor or outdoor conditions** with varying temperatures and surfaces. 🌞❄️

    **Ready to create magic every day?** Apply now to join our team and help make every guest’s experience truly unforgettable! ✨🎉

    Benefits

    • **Benefits of Joining Merlin Entertainments!** 🎉

    • Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.

    • Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!

    • Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡

    • Recognition Programs and Rewards: Celebrate your achievements and hard work!

    • 401(k) Program: Save for the future with company matching contributions.

    • Tuition Reimbursement Programs: Get support for further education and career growth.

    • Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

     

    Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨

     

    Pay Range

     

    USD $15.00/Hr.

     

    Submit a Referral (https://careers-na-merlinentertainments.icims.com/jobs/8824/guest-experience-team-lead/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834381883)

     

    At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

     

    Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

     

    **Location (Country-State-City)** _US-MI-Auburn Hills_

    **Job ID** _2025-8824_

    **Employment Type** _Full-Time_

    **Offer/Contract Type** _At Will (US Only)_

    **Location Name** _LEGOLAND Discovery Center Michigan_