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Overview

_As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA_

This position is used by Labor and Delivery Department only. This position is responsible for a variety of functions during the Labor and Delivery admission process. The incumbent completes patient interviews in order to accurately identify patients, collect demographics and insurance information. The position routinely works with clinicians and physicians. This position is not responsible for providing care to patients.

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

Responsibilities

+ Interviews patients to obtain correct patient identification, demographic information, and revenue cycle activities in accordance with hospital policies and procedures while completing, correcting and updating patient registration according to state and federal regulations; including assuring the accurate admission class.

+ Completes basic compliance counseling with patients during registration, including discussion of HIPAA and Important Message from Medicare and Medicare coverage, including part D.

+ Admits/Discharges/Transfers function per unit standard.

+ Schedules, registers and arrives appointments for various ancillary services.

+ Completes reports and work queues as assigned.

+ Provides communication to clinicians, hospital staff, patients, families and visitors to provide an exceptional patient experience at University of Utah Health.

+ Locates physicians for nursing staff and contacts physicians to communicate appropriate patient care information.

+ Maintains and transfers current information to patient records, nurse charts, patient assignment list and other unit activity boards.

+ Processes paperwork to collect/comply/retrieve patient records such as prenatal records, test and lab results.

+ Monitors/secures unit entry.

+ Orders, stocks and maintains clerical and patient supplies.

+ Assists in transporting patients.

+ Assists in orienting new employees regarding the clerical functions of the unit and updates health unit coordinator's reference manual as needed.

Knowledge / Skills / Abilities

+ Demonstrated ability to use a multi-line phone system and utilize the hospital paging system.

+ Demonstrated ability to prioritize and manage a large workload in stressful situations.

+ Demonstrated critical thinking, human relations and verbal and written communication skills.

+ Ability to quickly navigate through various hospital software applications.

+ Demonstrated customer service skills.

+ Ability to discuss financial and insurance issues with patients and request payment when appropriate.

Qualifications

Qualifications** **Required

+ 18 months of experience in a health care setting, or equivalency.

Qualifications (Preferred)

Preferred

+ Basic Life Support Health Care Provider card through American Heart Association or obtain within one month of hire may be required.

+ Completion of a Medical Terminology course.

Working Conditions and Physical Demands

_Employee must be able to meet the following requirements with or without an accommodation._

+ This is a sedentary position that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Physical Requirements

Carrying, Climbing, Color Determination, Crawling, Lifting, Listening, Manual Dexterity, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Walking

Multi-lingual Candidates Welcomed

_To inquire about this posting, email: [email protected]_

EEO Statement

_University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students._

_Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities._

_University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both._

_To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at 801-581-6500. If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at:www.utah.edu/nondiscrimination/_

_Online reports may be submitted atoeo.utah.edu/_

_The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at (801) 581-6500 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or Hospitals and Clinics Human Resources at (801) 581-6500 if you have questions regarding the post-retirement rules._

_This position may require the successful completion of a criminal background check and/or drug screen._

**Requisition Number** _76157_

**Reg/Temp** _Regular_

**Employment Type** _Full-Time_

**Shift** _Rotating_

**Work Schedule** _07-1930 / 19 - 0730_

**Clinical/Non-Clinical Status** _Non-Clinical_

**Location Name** _University of Utah Hospital_

**Workplace Set Up** _On-site_

**_City_** _SALT LAKE CITY_

**_State_** _UT_

**Department** _UUH IPC 23A DELIVERY RM_

**Category** _Patient Service/Transportation_

**Workplace Set Up** _On-site_