"Alerted.org

Req #: 246653

Department: UW FACILITIES: TRANSPORTATION SERVICES

Appointing Department Web Address: https://facilities.uw.edu/

Posting Date: 06/04/2025

Closing Info:

Closes On 06/19/2025

Salary: $3749 - $5010 per month

Shift: First Shift

Notes:

As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-summary-classified-staff-greater-than-half-time-20250130-a11y.pdf )

Note: This position will initially require 100% in-office work, with the potential for hybrid work after 6 months.

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty.

UW Facilities manages the University’s buildings, infrastructure and land, with more than 1,100 employees in a variety of fields. The Asset Management group includes Capital & Space Management, Real Estate, Sustainability and other teams responsible for planning and workload management. The Operations group includes Project Delivery, Maintenance & Construction, Campus Energy Utilities & Operations, Building Services, Transportation Services and Safety. Supporting these groups are the Business Intelligence & Information Technology group and the Finance & Administration group.

Transportation Services has an outstanding opportunity for a **Program Coordinator, Technology** .

Under the general supervision of the S&A Manager, the Program Coordinator of Technology is assigned responsibility for ensuring technical and customer service standards are met for the University of Washington parking software and other technological tools, including, but not limited to, the implementation of the TS parking system modernization (License Plate Recognition, Pay by Phone, and Permits) and the execution of the fully funded classified staff U-PASS. This position will communicate and assist in solving technical and sales challenges with the Business Intelligence & Information Technology (BIT) team and communicate solutions to the S&A frontline staff.

Under general direction, this Program Coordinator will exercise independent judgment in interpreting and applying the program features in conjunction with University of Washington sales and citation administration rules and regulations. Responsibilities also include selection/recommendation of alternative courses of action, coordination, scheduling and monitoring of program activities to determine consistency with program goals and ensuring data accuracy and relevancy for software management.

The Program Coordinator of Technology may collaborate with the Program Operations Specialist, Program Coordinators, Program Assistants, Temporary Employees, and Student Employees. This position also acts as a representative of the Sales & Administration work group at various meetings and events. Punctuality and regular predictable attendance is a requirement of this position.

Primary Duties and Responsibilities

• In conjunction with S&A staff, Business Intelligence Technology (BIT) team, and field operations team, receive error messages and troubleshoot causes for process issues for sales of commuter products, payments of citations, and submission, receipt, and adjudication of citation appeals.

• Assist the BIT team in developing a system to document technical issues and solutions.

• Track and maintain log of technical issues and solutions.

• Communicate solutions to S&A front-line staff verbally and through email.

• Evaluate and make recommendations for S&A data and process system improvements.

• Collaborate with the S&A manager, Program Operations Specialist, and S&A program coordinators for Sales, U-PASS, Citation Administration, and Office Communications for Standard Operational Procedure for the S&A office and Frequently Asked Questions for the website. Recommend and implement procedural changes when necessary.

• Create a physical and electronic sharing filing system for S&A sales and procedures. Maintain filing on an ongoing basis. Maintain online and hard copy reference and resource materials.

• Coordinate with S&A manager, operations specialist, and BIT team on procedures and goal setting for the program; monitor activities in relation to program goals and targets; identify gaps in performance and recommend solutions; participate in strategic planning activities.

• Attend meetings as one of S&A’s program representatives.

• Confer regularly with the S&A manager and program operations specialist regarding the interpretation and implementation of program policies.

• Use and make recommendations for database software including T2 products/Flex, Salesforce, WorkDay, UW Student Database, and Microsoft Office Suite/SharePoint.

• Provide information and advice to students, staff, program participants and the public regarding commute product content, policies, options, regulations, procedures, and activities. Coordinate the dissemination of information to staff and customers regarding space availability for product purchases. Serve as a representative on behalf of Transportation Services and the S&A Office and promote the program on campus.

• Provide excellent customer service at all times utilizing customer service tools; answer phones, provide in-person customer assistance, field customer inquiries, resolve customer complaints, and relay unresolved complaints to the assistant manager or manager; assist other Transportation Services employees with questions regarding policies and/or procedures.

• Perform the duties of Program Assistant, as needed.

• Perform other duties as required.

Core Competencies

• Demonstrate personal integrity and trustworthiness.

• Manage stressful situations and changing priorities effectively.

• Anticipate, recognize and resolve problems.

• Be responsible and accountable.

• Use organizational skills and provide attention to details.

• Maintain a positive, optimistic, and success-oriented attitude.

• Exercise professionalism, which includes being tactful and courteous.

• Exhibit a professional work ethic.

• Continuously promote a safe work environment.

Requirements include:

• High school graduation or equivalent

• **AND 2 years of experience troubleshooting Point of Sales (POS) systems or database systems (i.e., CRM)** OR equivalent education/experience.

Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.

Desired:

• Knowledge of the current parking programs, products, services, and systems at the University of Washington.

• Demonstrated experience working with industry parking software, systems, technologies, and understanding of industry standards to optimize parking resources and parking utilization.

• Demonstrated experience in process documentation, including training materials and standard operating procedures.

• Demonstrated experience working with a customer relationship management system such as Salesforce.

Conditions of Employment:

• Must be able to stand and/or sit for long periods of time

• Must be able to work in a non-smoking environment.

• Regular and predictable attendance is required.

Application Process:

The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. **Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.**

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.