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Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Caterpillar's Construction Industries Services Division (CISD) is hiring a **Senior Parts and Service Marketing Consultant for Hydraulics** . You will serve as the expert responsible for the development and execution of world-wide Hydraulic Pump & Motors/Cylinders & Rods go-to-market value message and growth strategy to drive profitable parts revenue and Percent of Parts Sales (POPS) growth, targeting multiple Construction Industry customer segments.

You will work very closely with internal partners such as the Sales Execution team, Distribution Services Division (DSD), and Hydraulic product groups to develop and execute comprehensive short/mid/long term growth. Assignments/projects are complex and strategic in nature in hydraulic business and the individual must feel comfortable with the dynamic environment and have ability to rise above the noise to see bigger pictures to build a strategic & tactical go-to-market framework.

**What You’ll Do** :

+ Develop Hydraulic solutions following New Services Development (NSD) framework & discipline.

+ Mentor team members within the broader Parts & Service organization.

+ Drive POPS growth through development of products and programs.

+ Deliver new products and programs globally or regionally

+ Gather and provide Voice of Customer (VOC) and Voice of Dealer (VOD) to the engineering, manufacturing, purchasing, pricing and logistics teams.

+ Develop, coordinate, and present training materials to various audiences, including dealers.

+ Work along with senior management in planning major programs and objectives for the division.

+ Execute competitive analysis, manage parts variance, and replicate pilot solutions globally.

+ Segment, target, and position market opportunities to gain market share.

+ Work across various functional business units to achieve parts objectives and work with global partners along with districts, dealers and customers to implement parts marketing activities, align strategies, and drive parts growth.

What You Have (Core Skills):

+ **Customer Focus:** Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

+ **Service Excellence:** Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

+ **Consulting:** Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.

+ **Effective Communications:** Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

+ **Influencing:** Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.

+ **Problem Solving:** Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

+ **Relationship Management:** Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

+ **Strategic Thinking:** Knowledge of the importance of "big picture" thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.

Top Candidates Will Also Have:

+ Strong data analytics skills including proficiency in Microsoft Excel and Power BI.

+ Hydraulic and machine experience will be an asset.

+ Experience with 6 Sigma Black Belt or project management.

+ Experience working in the field or with Caterpillar dealers.

Additional Details:

+ **Preferred work location:** Peoria, IL

+ This role can also be located in other CISD Hubs such as Dallas, TX or Cary, NC.

+ Domestic Relocation assistance **may** be provided for this role to Peoria, IL.

+ **This position requires working a 5 days per week schedule in the office.**

+ Travel: up to 30%

Summary Pay Range:

$126,000.00 - $189,000.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

+ Medical, dental, and vision benefits*

+ Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

+ 401(k) savings plans*

+ Health Savings Account (HSA)*

+ Flexible Spending Accounts (FSAs)*

+ Health Lifestyle Programs*

+ Employee Assistance Program*

+ Voluntary Benefits and Employee Discounts*

+ Career Development*

+ Incentive bonus*

+ Disability benefits

+ Life Insurance

+ Parental leave

+ Adoption benefits

+ Tuition Reimbursement

* These benefits also apply to part-time employees

Relocation is available for this position.

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

June 5, 2025 - June 12, 2025

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities.

Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .