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Join Cleveland Clinic's Fairview Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Fairview Hospital has been recognized as one of the top hospitals in Cleveland and Ohio. Here, you will work with and learn from some of our best caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

The Heart Center's major diagnostic services are centralized in the Rini Cardiac Diagnostic Center, where more than 33,000 diagnostic procedures are performed each year.

These procedures help our cardiologists detect conditions that might require additional testing, medical treatment or surgical intervention. As a Patient Service Specialist, you will provide comprehensive, proactive and 'Patient First' customer service to our patients and visitors through the entirety of their visit. Patient Service Specialists manage a wide variety of patient requests including appointment scheduling, patient registration, wayfinding and other general questions.

It's vital that our Patient Service Specialists make positive first impressions on patients and visitors, ensure stellar and efficient patient experiences, reduce financial loss and ensure compliance. This role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic.

A caregiver in this role works Monday/Wednesday/Friday from 7am - 2:30pm and Tuesday and Thursday, from 7am - 3pm.

A caregiver who excels in this role will:

+ Investigate, triage, and resolve patient issues using the established HEART Model.

+ Create a welcome and professional environment for our patients and visitors, interact with patients and ensure stellar patient experiences.

+ Perform patient registration, pre-visit, telephone triage, insurance verification, co-pay collection, patient and tracking, facilitate billing functions, scheduling, arrival desk and/or departure desk activities.

+ Enter and maintain confidential and accurate patient information.

+ Encourage patient utilization of front-end technology, provide guidance, encouragement, education and hands-on training.

+ Recruit, enroll, and educate patients on MyChart and Appointment Pass.

+ Generate staff provider reschedules and relay staff messaging.

+ Perform screening and scheduling of interpreter services.

Minimum qualifications for the ideal future caregiver include:

+ High school diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an associate's degree and one year of experience OR a bachelor's degree.

Preferred qualifications for the ideal future caregiver include:

+ Knowledge of medical terminology

+ Strong customer service background

+ Computer keyboard skills

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

+ Dexterity sufficient to operate a PC and other office equipment.

+ Requires extended periods of standing, walking or sitting.

+ Good visual acuity through normal or corrected vision.

+ Must be able to navigate various locations and function in a fast-paced, hectic environment.

+ Ability to lift and transport up to 25 pounds.

Personal Protective Equipment:

+ Follows standard precautions using personal protective equipment as required.

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities