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Job Description

About the Agency:

The NYC Department Housing Preservation & Development (HPD) promotes quality and affordability in the city's housing, and diversity and strength in the city’s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love.

- We maintain building and resident safety and health

- We create opportunities for New Yorkers through housing affordability

- We engage New Yorkers to build and sustain neighborhood strength and diversity.

HPD is entrusted with fulfilling these objectives through the goals and strategies of Housing Our Neighbors: A Blueprint for Housing and Homelessness, Mayor Adams’ comprehensive housing framework. To support this important work, the administration has committed $5 billion in new capital funding, bringing the 10-year planned investment in housing to $22 billion the largest in the city’s history. This investment, coupled with a commitment to reduce administrative and regulatory barriers, is a multi-pronged strategy to tackle New York City’s complex housing crisis, by addressing homelessness and housing instability, promoting economic stability and mobility, increasing homeownership opportunities, improving health and safety, and increasing opportunities for equitable growth.

Your Team:

The Office of Enforcement and Neighborhood Services (OENS) leads the agency’s effort to work closely with other HPD divisions and outside community partners to identify buildings in distress, assess and develop appropriate strategies to address those properties and work closely with responsible owners to develop a plan to improve conditions and return buildings to firm financial footing and physical health. OENS uses enforcement tools within its Division of Code Enforcement, Housing Litigation Division, Emergency Operations and Enhanced Enforcement, and the Division of Neighborhood Preservation to ensure compliance with legal and regulatory obligations.

The Office of Enforcement and Neighborhood Services is composed of seven divisions: Data Management & Technology (DMT), Division of Neighborhood Preservation (DNP), Administration & Internal Compliance (AIC), Housing Litigation Division (HLD), Division of Code Enforcement (DCE), and Emergency Operations and Enhanced Enforcement Division (EOD) and Division of Emergency Housing Services (EHS).

Your Impact:

As the Case Manager/Community Coordinator for the Division of Emergency Housing Services, you will assist households to transition from displacement to shelter, and from shelter to home. Through your interventions, households should be better equipped to manage the trauma of displacement, stabilize, and focus on returning to independent living.

Your Role:

You will provide the needed support, guidance, assistance, and advocacy to and for households who are struggling to return home or to find new housing. You will also be assessing and processing referrals for case termination from HPD contracted providers and other EHS case managers.

Your Responsibilities:

CASE MANAGEMENT

- Provide case management to assigned caseload. Meet with clients at least biweekly.

- Develop rehousing plans, including returning home. Review and amend housing plans regularly to address situational changes.

- Assist households with housing applications, interview prep, lease signing, and moving. Coordinate moving and storage services as applicable.

- Document interactions with and on behalf of clients in progress notes. Enter client data and progress notes into a web-based case management system and other proprietary data management tools.

- Make referrals to community-based services to address needs beyond housing. Advocate on behalf of clients to ensure appropriate services are provided.

TERMINATION PROCESSING

- Review referrals for termination. Assess validity and completeness. Acquire missing and additional documentation and evidence as needed.

- Compile Termination Package and coordinate Administrative Conferences and Termination Hearings.

- Prep witnesses for termination hearings.

- Present Termination Package and defend termination case at hearings.

- Document hearing outcomes including program re-instatement, termination and shelter exit, appeals and Article 78 cases.

Preferred skills

- Minimum 2 years of experience in case management in human services. Homeless and rehousing services background preferred.

- Demonstrated success in connecting clients with resources. Familiarity with community-based human services and federal / state / municipal services a plus.

- Must be detail-oriented, organized, and flexible. Must be able to work in fast-paced and high-stressed environments. Project management experience a plus.

- Demonstrated proficiency in MS Outlook, Word, Excel. Familiarity with MS Access a plus. Demonstrated ability to learn new software.

COMMUNITY COORDINATOR - 56058

Qualifications

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or

2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or

3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Salary Min: $ 62,868.00

Salary Max: $ 72,298.00